Client Service Representative (CSR)-Scheduling & Client Satisfaction

Lawn Doctor Granbury-Burleson-Weatherford; Granbury (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid vacation and sick time

Advancement opportunities withinClient

Company parties

Training & development

Vision insurance

Dental insurance

Employee discounts

Job summary

Barnes Lawn Doctor Western Rim LLC is seeking a Client Service Representative to be the front-line connection for scheduling and client inquiries in an in-office role. You will manage scheduling, address concerns, and coordinate with operations to ensure client satisfaction.

You will thrive in a structured environment, balancing efficiency with quality service, while maintaining professional communication with clients and internal teams.

Qualifications

• 4+ years of client service, call center or client support experience.
• Strong phone presence with professional tone and active listening.
• Advanced computer skills across multiple systems and databases.
• Reliable in-office role with in-person attendance.
• Ability to manage high-volume client interactions independently.
• Strong time management in a fast-paced environment.

Responsibilities

• Independently manage client scheduling, rescheduling, service skips, and special requests.
• Serve as the primary point of contact for scheduling and service-related inquiries.
• Proactively communicate with clients through pre-notification calls and ECU outreach.
• Confidently handle client concerns, de-escalate issues, and elevate appropriately when needed.
• Respond to calls, voicemails, emails, and text messages within one business day.
• Accurately document all client interactions, resolutions, and notes in company systems.
• Process client payments with accuracy and attention to detail.
• Drive client feedback initiatives, including review requests and NPS follow-ups.
• Support retention efforts by identifying at-risk clients and coordinating next steps.
• Coordinate free service calls and special treatments in alignment with company processes.
• Leverage CRM and communication platforms to improve efficiency and service outcomes.

Skills

Client service experience

Call center experience

Active listening

Multitask across systems

Tools

CRM software

Databases

Multiple systems

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts

Location

Location: Cresson, TX (In-Office)

Department: Client Experience Team

Reports To: Director of Client Experience

Schedule: Full-time, in-office

About Us

Barnes Lawn Doctor Western Rim LLC is a locally owned, well-established lawn fertilization and pest control company serving the Cresson, TX community and surrounding area for over 20 years. We are a Christian-led, people-first organization committed to excellence, integrity, and intentional service.

Our Why

Serve others.

Serve each other.

Serve Him.

We value professionals who take ownership of their work, communicate clearly, and understand how their role directly impacts client loyalty and company performance.

Role Overview

The Client Service Representative (CSR) is a trusted, front-line professional responsible for managing scheduling-related communications and driving client satisfaction. This role requires sound judgement, strong communication skills, and the ability to independently resolve issues while collaborating closely with operations and leadership.

This position is ideal for an experienced CSR who thrives in a structured environment, understands client behaviour, and can balance efficiency with a high-touch client experience.

Key Responsibilities

• Independently manage client scheduling, rescheduling, service skips, and special requests
• Serve as the primary point of contact for scheduling and service-related inquiries
• Proactively communicate with clients through pre-notification calls and ECU outreach
• Confidently handle client concerns, de-escalate issues, and elevate appropriately when needed
• Respond to calls, voicemails, emails, and text messages within one business day
• Accurately document all client interactions, resolutions, and notes in company systems
• Process client payments with accuracy and attention to detail
• Drive client feedback initiatives, including review requests and NPS follow-ups
• Support retention efforts by identifying at-risk clients and coordinating next steps
• Coordinate free service calls and special treatments in alignment with company processes
• Leverage CRM and communication platforms to improve efficiency and service outcomes

Experience & Qualifications

• 4+ years of client service, call center or client support experience
• Demonstrated ability to manage high-volume client interactions independently
• Strong phone presence with professional tone and active listening skills
• Proven ability to resolve issues while maintaining client trust
• Advanced computer skills and experience working across multiple systems and databases
• Strong time management and prioritization skills in a fast-paced environment
• Reliable transportation; this is an in-office role

Professional Attributes We Value

• Ownership mindset and accountability for outcomes
• Calm, professional communication; especially in high-stress or escalated situations
• Detail-oriented with a strong follow-through habit
• Team-focused while comfortable working autonomously
• Coachable, adaptable, and aligned with company values

What We Offer

• Competitive pay based on experience
• Health insurance and retirement plan
• Paid vacation and sick time
• Advancement opportunities within Client Experience or Operations
• Stable, values-driven workplace with long-term growth potential