Client Service Representative (CSR) - Saks, Beverly Hills

LVMH Group; Los Angeles (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

LVMH Group's Beverly Hills Saks boutique seeks a Client Service Representative to deliver exceptional service to guests, manage the POS, aftersales, phone inquiries, and cash integrity.

Ideal candidates have 3+ years in luxury retail, strong communication, and the ability to work full-time including nights, weekends and holidays, contributing to boutique operations and a welcoming shopping environment.

Qualifications

• 3+ years retail cashiering experience; luxury background preferred.
• Full-time schedule including nights, weekends and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Ability to stand for extended periods and move merchandise.

Responsibilities

• Provide outstanding service in a friendly, welcoming environment.
• Ring on registers accurately and maintain cash/media.
• Answer phones with proper etiquette and transfer calls.
• Assist in packing or wrapping merchandise and handling exchanges/returns.
• Communicate customer requests to management and assist with openings/closings.
• Maintain orderly register area and stock supplies.
• Support floor moves, merchandising and housekeeping.

Skills

Luxury customer service

Retail cash handling

Communication skills

Teamwork

Tools

POS System

Cash register

Job description

Client Service Representative (CSR) - Saks, Beverly Hills

JOB PURPOSEWorking with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Job responsibilities

TASKS AND RESPONSIBILITIESEnsure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.Assist in packing or wrapping customers’ merchandise.In partnership with Boutique Leadership Team, manage all customer exchanges or returns.Communicate customer requests and feedback to management.Accurately complete all opening and closing procedures including securing all cash and receipts.Maintain orderly appearance of register area and keep supplies stocked.Assist in floor moves, merchandising, display maintenance, and housekeeping.

Profile

Provide support when needed to the selling floor.Participate in all inventories.Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

Additional information

REQUIREMENTS 3+ years of retail cashiering experience, with a luxury background preferred. Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed Strong interpersonal, communication, organization, and follow-through skills Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above Willingness to adhere to all company policies, procedures, regulations, and standards. Availability to travel, as needed

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior. Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.