Client Service Representative - 1st shift / ER

Pieper Veterinary; Middletown (CT); On-site; USD 26,000 - 34,000; Full time

Job summary

Pieper Veterinary in Middletown, CT is seeking a friendly, detail-oriented Client Service Representative for the 1st shift in our ER and specialty practice.

The role emphasizes delivering an excellent client experience, collaboration with veterinarians and technicians, and maintaining composure in high-pressure situations. 5 days a week, 7am-3:30pm; weekends/holidays required. Compensation ranges from $18.75 to $24.75 per hour, based on experience.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent verbal and written communication skills to interact with clients and staff.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Familiarity with veterinary terminology or willingness to learn.
• Must be 18 years or older to apply.

Responsibilities

• Greet clients and ensure a positive client experience in the waiting area.
• Coordinate between clients and veterinary staff to support care delivery.
• Handle high-volume client interactions with calm, compassionate communication.
• Assist with scheduling and recording using practice software (EzyVet/Smartflow).

Skills

Customer service

Verbal communication

Written communication

Veterinary terminology

Teamwork

Tools

EzyVet

Smartflow

Job description

Career Opportunities with Pieper Veterinary

A great place to work.

Careers At Pieper Veterinary

Share with friends or Subscribe!

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

Client Service Representative - 1st shift / ER

Description:
We know that a positive client experience starts as soon as our clients enter the waiting room and Pieper Veterinary is seeking kind, compassionate, and detail oriented First Shift Client Service Representatives to join our fantastic team of veterinary professionals in our Specialty, Emergency and Primary Care practice in Middletown, Connecticut.

Our vision is simply to make the community and people and animals happier and healthier, and we need you to help us accomplish that.

About You:
We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representatives who will thrive in a fast-paced, high-volume setting. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. Experience with EzyVet and Smartflow are an additional plus but not required. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

What to Expect:

• Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Radiology, Oncology, Surgery and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement: We pride ourselves on recognizing top talent and strong work ethics and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

Anticipated Schedule:
5 days a week – 8-hour shifts - 7am-3:30pm
Weekends and Holidays are required.

Compensation:
Based on experience - $18.75 - $24.75 an hour

What's in it for you?

• Supportive culture with social events & team building
• Competitive paid time off & holidays
• Comprehensive medical, dental, and vision insurance
• Mental Health Focused Services
• 401(k) plan with a strong employer match

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with!

Requirements:

• Previous experience in a customer service role, preferably in a veterinary setting, is preferred.
• Familiarity with veterinary terminology or a willingness to learn.
• Excellent verbal and written communication skills to interact with clients, and staff.
• Exceptional interpersonal skills with a warm, friendly, and empathetic approach to clients and their pets.
• Ability to handle challenging client situations with tact, patience, and understanding.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to work collaboratively with veterinarians, technicians, and other staff members to ensure smooth clinic operations.
• Flexibility to assist with other duties as needed and work effectively in a team-oriented environment.
• Reliable, punctual, and dependable with a strong work ethic and a commitment to delivering exceptional service.
• Ability to remain calm and composed under pressure, especially in high-stress or emotional situations.
• Willingness to continue learning and stay updated on best practices in client service and veterinary care.
• Must be 18 years or older to apply.

EEO Statement

Pieper Veterinary/Cove Animal Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.