Client Service Representative

VCA Animal Hospitals, Inc; White Lake (WI); Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Health coverage options

401(k) with company match

Pet care discounts

PTO & holidays

Uniform allowance

Descripción de la vacante

VCA White Lake Animal Hospital in White Lake, MI is seeking a friendly Veterinary Client Service Representative to greet clients and pets, manage check-in/out, and keep the reception area organized.

You will answer phones, schedule appointments, present estimates, collect payments, and coordinate with doctors and technicians for smooth visits. A high school diploma and customer service experience are required; veterinary or hospitality backgrounds are welcome.

Formación

• High school diploma or equivalent.
• Customer-facing experience in veterinary, medical, retail, or hospitality.
• Strong communication and teamwork skills.
• Ability to multi-task in a fast-paced environment.
• Comfort with computers and practice software.
• Ability to stand, bend, and lift up to 40 lbs.

Responsabilidades

• Warmly greet clients and pets, manage check-in/check-out, and maintain a welcoming reception area.
• Answer multi-line phones promptly, schedule appointments, and coordinate doctor schedules.
• Guide clients on basic wellness care and vaccine protocols.
• Present treatment estimates, collect payments, and maintain accurate electronic charts.
• Collaborate with doctors and technicians to ensure smooth appointment flow.

Conocimientos

Customer service

Interpersonal skills

Multi-tasking

Computer literacy

Physical ability

Educación

High school diploma or equivalent

Descripción del empleo

Veterinary Client Service Representative (Full-Time)

Location: White Lake, MI

Hospital: VCA White Lake Animal Hospital

Position Type: Full-Time

About Us

Join our passionate team at VCA White Lake Animal Hospital! We are a thriving, busy 3-doctor general practice operating out of a brand-new, state-of-the-art facility in White Lake, MI. We are looking for an energetic, dependable, and pet-loving Client Service Representative to serve as the welcoming face and voice of our hospital.

Key Responsibilities

• Client & Patient Care: Warmly greet clients and pets, manage check-in/check-out, and maintain an organized, welcoming reception area.
• Phone & Scheduling: Answer multi-line phones promptly, schedule appointments, and coordinate doctor schedules with a friendly, service-oriented attitude.
• Client Education: Guide clients on basic wellness care, vaccine protocols, and routine parasite prevention.
• Financial & Record Handling: Present treatment estimates, collect and balance payments, and maintain accurate electronic patient charts.
• Team Collaboration: Work closely with doctors and technicians to ensure smooth appointment flow, prescription refills, and clear communication.

What We’re Looking For

• High school diploma or equivalent.
• Customer-facing experience (veterinary, medical, retail, or hospitality backgrounds are all welcome!).
• Strong interpersonal and communication skills with a team-first mindset.
• Ability to multi-task effectively in a fast-paced environment.
• Comfort handling computers and practice software.
• Ability to stand, bend, and lift up to 40 lbs as needed throughout the day.

Benefits & Perks

• Competitive compensation and clear paths for career growth.
• Comprehensive health coverage: Medical, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Generous pet care discounts for your own four-legged family members.
• Paid Time Off (PTO), paid holidays, and uniform allowance.
• Continuing education opportunities and dedicated mental wellness support (EAP).

Compensation starting at $16-$18.00 based on experience.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com