Client Service Representative

National Veterinary Associates; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading organization in pet care is seeking a Client Service Representative for their Client Service Center. The role involves making outbound calls, providing excellent service, and educating clients about animal wellness. Applicants should have a high school diploma and client service experience, along with strong communication skills.

Benefits

Medical, dental, and vision benefits

401k with employer match

Paid time off including sick time

Paid training

Qualifications

• 1 year of client service experience required.
• Basic math skills necessary.
• Ability to handle multiple phone lines.

Responsibilities

• Provide friendly service for multiple veterinary hospitals.
• Schedule veterinary appointments using AVImark.
• Communicate with clients on difficult scenarios.

Skills

Communication

Time Management

Problem Solving

Adaptability

Education

High school diploma

Tools

Microsoft Office

Excel

Word

Job description

National Veterinary Associates
National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm.

Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them. NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

Description

Our Client Service Center is on the lookout for friendly, dedicated, hardworking, punctual, and compassionate team players to join our team. The position will require an ability to work independently and with a team as a Client Service Representative to make outbound calls.

Position Responsibilities

• Provide concise, friendly service for multiple veterinary hospitals
• Effective communication (written and verbal) with strong closing skills
• Communicate with clients in regard to difficult scenarios
• Educate clients on animal wellness
• Consistently schedule veterinary appointments using AVImark
• Review and update client and patient data, accounting
• Accurately complete documents each shift
• Work independently in a friendly and supportive environment
• Provide excellent client service and telephone etiquette
• Achieve performance goals
• Other duties as assigned

Qualifications

• High school diploma
• Basic math skills
• Proficient with Microsoft Office, Excel, and Word
• 1 year of client service experience
• Ability to handle multiple phone lines
• Professional work ethic
• Time management and problem-solving skills
• Ability to overcome objections
• Adapt to changing environment
• Must be able to work at a computer for long periods of time, including keyboard and mouse use
• Remote Position: Must be able to work in a distraction-free workplace from home
• Shift – Outbound Reminder Calls: Monday–Friday, fixed shift and will vary based on department needs
  (Department hours: 6:00 AM – 6:00 PM PST)
• Pay Range: $16–$19 DOE, with potential for monthly performance incentives
• Training Duration: Applicants must be available for the full duration of training (approximately 4 weeks)
  (Paid training)
• Deadline to Apply: July 7, 2025
• Next Virtual Class Start Date: August 4, 2025

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.