Client Service Representative

Pet Services of Washington, P.S.; San Carlos (CA); In loco; USD 29.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

Paid vacation/sick days

401(k)

Pet discounts

Descrizione del lavoro

VCA San Carlos Animal Hospital in San Carlos, CA is seeking a Client Service Representative to greet visitors, manage appointments, process payments, and educate clients on pet care. The CSR collaborates with the team to provide outstanding patient and client experiences in a modern hospital setting.

The role requires strong communication, compassion for pets and people, and the ability to handle non-medical pet care guidance.

Competenze

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people, awareness of reactions.

Mansioni

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring the facility is neat and clean.

Conoscenze

Customer service

Scheduling appointments

Phone etiquette

Payments processing

Client education

Medical records management

Formazione

High School Diploma or GED

Descrizione del lavoro

Location: 360 Industrial Rd, San Carlos, CA 94070

Located in the heart of San Carlos, CA, VCA San Carlos Animal Hospital has proudly served the San Francisco Peninsula for over 40 years. Now operating from our new state-of-the-art facility, we provide advanced veterinary care using the latest technology to ensure pets receive the highest quality treatment.

We're proud to be part of San Carlos' rich history-from its railroad origins to its growth as a hub of innovation and compassion. Our dedicated team is committed to delivering exceptional care, fostering collaboration, and advancing veterinary medicine.

At VCA, we foster a culture of collaboration and respect, where each team member's unique talents and personalities enrich our collective mission. Whether administering compassionate care or pioneering new advancements in veterinary medicine, our diverse team stands at the forefront of excellence.

Join us as we continue to uphold our legacy of professionalism and passion at VCA San Carlos Animal Hospital. Let's embark on a journey where every pet receives the utmost care and attention they deserve.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Essential Functions

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people-as well as awareness and understanding of others ' reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Pay 21-23/hr depending on experience

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.