Client Service Representative

Pet Services of Washington, P.S.; Centreville (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to greet clients and manage appointments while delivering exceptional care for pets and their families. You will explain services, process payments, and support the team with accurate records and a clean, welcoming front desk environment.

The role emphasizes friendly communication, reliability, and a positive attitude to uphold our high standards of client service.

Qualifications

• Experience delivering friendly, professional service to clients and their pets.
• Ability to explain services and fees clearly and handle payments accurately.
• Strong communication and organizational skills to manage schedules and records.

Responsibilities

• Greet clients, answer phones, and guide pets to examination rooms.
• Schedule and confirm appointments and follow up with clients.
• Explain fees and process payments; upsell relevant products and services.
• Maintain medical records, charts, and correspondence; keep front desk tidy.

Skills

Customer service

Communication

Team player

Tools

CRM software

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits:

• We offer competitive compensation along with a comprehensive benefits package
• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.