Client Service Representative

VCA Animal Hospitals; Pittsburgh (Allegheny County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team. The CSR is the face of the practice, greeting clients, scheduling appointments, handling payments, and guiding pets to exam rooms.

You will educate clients on pet care, manage medical records, and support a clean, welcoming hospital environment while working a schedule that includes evenings, weekends, and holidays.

Qualifications

• Minimum one year of experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people, with awareness of others’ reactions.
• Proven decision-making abilities to choose appropriate actions.
• Ability to adapt information to solve problems.
• Proficiency in Microsoft Office.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Manage medical records, charts and correspondence.
• Maintain a clean and neat facility inside and outside the hospital.

Skills

Customer service

Listening skills

Communication

Compassion for pets

Decision-making

Problem-solving

Microsoft Office

Evening/weekend/holiday availability

Education

High School Diploma/GED

Job description

VCA Met Vet West Animal Hospital is seeking an experienced Client Service Representative to join our team.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

QUALIFICATIONS:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work nights, weekends and holidays
• Schedule is a mix of 11:30a-8p, 8a-8p, 2p-8p and 8a-4p.

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com