Client Service Representative

VCA Animal Hospitals, Inc; Palo Alto (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) retirement plan

Pet care discounts

Paid vacation

Holidays and sick days

Job summary

VCA Palo Alto Animal Hospital is seeking a compassionate Client Service Representative to greet clients and their pets, schedule appointments, and process payments. You will educate owners on products and pet care while maintaining records and ensuring a clean, welcoming environment.

The CSR supports veterinary team operations and serves as the face of the practice, delivering outstanding customer service in a fast-paced setting. Compensation reflects experience and credentials.

Qualifications

• Prior customer service experience.
• Demonstrates friendly demeanor and attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet visitors and assist clients and their pets to examination rooms.
• Schedule and confirm appointments.
• Process payments and explain fees.
• Educate clients on pet care and products.

Skills

Customer service

Multitasking

Communication

Job description

Client Service Representative

Are you a compassionate and enthusiastic "service extraordinaire" looking to join a veterinary team?

At VCA Palo Alto Animal Hospital, we strive to excel at our mission statement: your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations, and that starts with you!

We are looking for a personable yet highly professional Client Service Representative to join our team in delivering our mission to our clients and their pets. Candidates must be a reliable self-starter and motivated by a challenging, fast-paced environment. Strong candidates will have prior customer service experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail-oriented, have the ability to multi-task and can demonstrate the important and understanding of high quality customer service.

As the face of VCA Palo Alto Animal Hospital, our Client Service Representative (CSR) sets the tone for our practice as we build and maintain each pet owner's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for multiple facets of client communication:

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $21 to $24 / hour

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com