Client Service Representative

Goodvets; Overland Park (KS); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) matching

Paid time off

Employee discounts

Supportive culture

Job summary

GoodVets is seeking a Client Service Representative to be the first and last impression for clients, handling front-desk duties with warmth and empathy. You will manage check-ins, phone triage, scheduling, and billing in a busy veterinary environment.

The role requires strong communication, multitasking in a fast-paced setting, and a team-first attitude to support clinicians and hospital operations.

Qualifications

• Availability to work evenings and weekends.
• Veterinary or medical front-desk experience preferred but not required.
• Strong communication and interpersonal skills.
• Comfort working in a fast-paced environment with multiple priorities.
• Familiarity with Windows-based systems and practice management software (or a willingness to learn).
• A positive, team-first attitude and a passion for creating a welcoming environment.

Responsibilities

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Skills

Front desk experience

Veterinary experience

Communication skills

Interpersonal skills

Windows-based systems

Practice management software

Tools

Practice Management Software

Job description

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy.

This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

Ready to take the next step in your career?

At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.

Apply today and let’s build something exceptional—together.

Compensation Range

$16—$20 USD