Client Service Representative

Goodvets; Denver (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending

Disability coverage

401(k) matching

Paid time off

Employee discounts

Culture of empathy

Job summary

GoodVets in the United States is hiring a Client Service Representative (CSR) to greet clients, manage check-ins and check-outs, answer multi-line calls, schedule appointments, and ensure the lobby stays welcoming and organized. You will deliver warm, professional service, triage callers, process payments, and coordinate with clinicians to keep the hospital running smoothly.

Evening and weekend availability is required.

Qualifications

• Front-desk veterinary/medical experience is preferred but not required.
• Strong communication and interpersonal skills are essential.
• Comfort working in a fast-paced environment with multiple priorities.

Responsibilities

• Greet clients and manage check-in/check-out with efficiency and care.
• Answer and triage phone calls using a multi-line system.
• Schedule appointments, procedures, and follow-ups with clinical coordination.
• Process payments and ensure accurate invoicing.
• Monitor patient and client flow throughout the day.
• Maintain a clean and organized reception and lobby area.
• Communicate with doctors, technicians, and managers to ensure smooth operations.
• Support emotionally stressed clients with compassion and clarity.
• Assist with occasional light admin and cleaning duties as needed.

Skills

Communication skills

Interpersonal skills

Front-desk experience

Tools

Practice management software

Windows-based systems

Job description

Who We Are

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity

As a Client Service Representative (CSR), you are the first and last impression for every client who walks through our doors. You’ll set the tone for the entire visit by creating a welcoming and supportive experience for pet owners and their companions. From managing phone calls and appointments to facilitating check-ins and check-outs, you’ll ensure every interaction reflects our values of warmth, professionalism, and empathy. This is more than a front-desk role—it’s a critical position that shapes the client experience and supports the success of the hospital as a whole.

What You'll Do

• Deliver elevated customer service with warmth, empathy, and professionalism
• Greet clients and manage the check-in/check-out process with efficiency and care
• Answer and triage phone calls using a multi-line system
• Schedule appointments, procedures, and follow-ups in coordination with the clinical team
• Process payments and ensure accurate invoicing
• Monitor the flow of patients and clients throughout the day
• Maintain a clean and organized reception and lobby area
• Communicate effectively with doctors, technicians, and managers to ensure smooth operations
• Assist emotionally stressed clients with compassion and clarity
• Support occasional light administrative and cleaning duties as needed

Our Client Service Representatives Have

• Availability to work evenings and weekends
• Previous veterinary or medical front-desk experience (preferred, not required)
• Strong communication and interpersonal skills
• Comfort working in a fast-paced environment with multiple priorities
• Familiarity with Windows-based systems and practice management software (or a willingness to learn)
• A positive, team-first attitude and a passion for creating a welcoming environment

What We Offer

• Comprehensive Benefits Package: Medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location
• A Culture that Values You: Join a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small

At GoodVets, you're not just a CSR—you’re a vital part of redefining the veterinary experience.

Compensation Range

$19.25—$24 USD