Client Service Representative

VCA Animal Hospitals, Inc; O’Fallon (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation (FT)

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals, Inc. seeks an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, handling calls, and guiding pets to exam rooms with a friendly, professional demeanor.

The role includes scheduling appointments, explaining fees, processing payments, and educating clients on basic pet care. Strong communication and organizational skills are a must in a fast-paced environment.

Qualifications

• Experience in high-volume customer service environments preferred.
• Excellent verbal and written communication skills required.
• Ability to manage scheduling and multitask without error.

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments and manage cancellations as needed.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments clearly to clients.
• Recommend and obtain products/services, including prescriptions.
• Educate clients on general animal husbandry and basic care.
• Maintain medical records, charts, and correspondence; keep area neat.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Sales oriented

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Payment processing

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times- both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com