Client Services Representative - Inside Sales

Trane Technologies

Fort Worth (TX)

Hybrid

USD 44,000 - 89,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

401K match up to 6%

Paid time off

Job summary

Trane Technologies 在 Fort Worth 等地区提供全球领先的建筑、住宅及交通领域气候解决方案。我们诚邀您加入客户服务代表，负责服务协议续签、报价及线索跟进，协同销售与运营达成区域目标。

职位在销售团队内，致力于提升客户满意度、扩大客户基础并推动利润增长。周一至周四现场办公，周五可灵活安排工作地点，具备一定弹性。

Qualifications

具备客户服务经验，善于维护关系、解决问题。
具备跨团队协作与沟通能力，能在快节奏环境中保持专业。
能够熟练使用常见办公软件与CRM系统，具备基本分析能力。

Responsibilities

为分配的客户组合提供满意度、保留与增长，重点是小型服务协议客户。
通过寻找非协议客户扩大销售机会并维护现有客户关系。
推动新的机械服务协议及服务续签，配合估算团队提交方案。
管理账户资料、策略和服务交付计划，确保预算与访问安排。
确保24小时内回复客户咨询，周度评估业绩并制定纠偏计划。
在销售管道中准确记录机会，推动客户增长与收益。

Skills

Customer service

Relationship building

Problem solving

Teamwork

Adaptability

Communication

Education

Bachelor’s degree

Tools

Salesforce

Job description

加入我们的使命！作为全球领先的建筑、住宅及交通领域舒适、可持续、高效气候解决方案的提供者，我们有责任将地球放在首位。对于我们来说特灵科技，及通过我们的各项业务，包括特灵注册商标和Thermo King可持续发展仅仅是我们的经营方式——它就是我们的事业。您是否敢于直面全球性挑战，发现具有深远影响的可能性？您是否希望为创造更美好的未来贡献力量？如果您的答案是肯定的，我们诚邀您加入我们，共同大胆挑战可持续世界的无限可能。

了解我们的福利为助您在工作与生活中蓬勃发展而设计。

我们勇敢前行。

工作地点：

周一至周四，与同事在现场办公。周五可自主选择办公地点，根据工作需求灵活安排。

What's in it for you:

The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to Services Sales Leader, this role sits on the sales team and partners closely with operations. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed. Duties include making sales or obtaining order or contracts for services.

What you will do:

Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.
Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
Driving new mechanical service agreements and service agreement renewals.
Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.
Identifies and communicates issues, business goals and objectives on all assigned accounts.
Responsible for responding within 24 hours to all customer inquiries and concerns.
Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include Accounts Receivable follow up.
Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.
Responsible for customer assurance regarding equipment up-time and reliability.
Assists in creating standard work / cadence for meeting customer needs.
Assists Account Managers with strategic customers as assigned.
Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
Other duties as assigned.

What you will bring:

Bachelor’s degree or certificate with two years’ work experience preferred.
Customer service with relationship building experience is a plus.
Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation
Mathematical Aptitude
Must be able to multi-task and think critically in high-stress situations.
Must be able to communicate effectively in person, by phone and through written communication.
Able to work extended hours on occasions when required. ·

Working knowledge of HVAC systems preferred.
Must possess a valid driver’s license for a minimum of 12 months.

Thrive at work and at home:

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

年度基本薪资范围或小时基本工资范围

$44,300.00 - $89,424.99

薪酬类型

薪资

符合激励资格

符合销售佣金资格

免责声明

我们致力于为该职位提供具有竞争力的薪酬，并根据多种因素进行定制。实际薪酬将取决于资历、绩效、地理位置、学历、经验、出差要求以及工会归属等因素。我们的薪酬范围通常以该国家的全国平均水平为基础。此外，福利待遇可能会因地区、业务归属、工会参与以及员工身份的不同而有所差异。

在工作和生活中茁壮成长：