Client Service Representative

卡杯; New York (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

SAGO is seeking an enthusiastic and customer-focused Client Service Representative to join our team in New York. The ideal candidate thrives on building positive relationships, delivering exceptional hospitality, and providing outstanding customer service in an in-person setting.

The role emphasizes accuracy, responsiveness, teamwork, and service excellence, with a pay rate of $18 per hour and a strong emphasis on de-escalation and professional conduct.

Qualifications

• High school diploma or equivalent required.
• Experience in Hospitality, Hosting, Hotel or Wait Staff, Market Research, or related fields preferred.
• Customer service, administrative, or hosting experience valued.

Responsibilities

• Deliver a welcoming, high-quality hospitality experience for clients, research assistants, and participants in an on-site environment.
• Greet, engage, and assist participants, research assistants, and clients while building positive, professional relationships and ensuring exceptional customer service.
• Review project materials, accurately enter and maintain data, and prepare detailed reports with a high level of accuracy and attention to detail.
• Proactively identify and address client and participant needs, resolving concerns professionally and utilizing effective de-escalation techniques when necessary.
• Collaborate with team members to maintain a fast-paced, friendly, and professional workplace environment.
• Perform reception, administrative, hospitality, and other support duties as needed to ensure smooth daily operations.

Skills

Verbal communication

Written communication

Customer service

Hospitality

Interpersonal skills

De-escalation

Attention to detail

Multitasking

MS Office

Teamwork

Independent work

Reliability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

SAGO is a global leader in market research and data solutions, committed to connecting human answers to business questions. The world is transforming, and SAGO is continuously reaching new heights, redefining our solutions beyond our clients' wildest expectations, and making it smarter, faster, and easier to gain insights that matter.

We're a team of innovators, strategists, and problem-solvers, passionate and inspired thinkers, who celebrate our wins. Vibrant Leaders who empower our colleagues and innovate the Market Research industry. Curious learners, constantly finding new ways to transform. Bold thinkers and Authentic team members who show up to work every day being ourselves, never afraid of new ideas or opinions, because we believe they matter.

We are seeking an enthusiastic and customer-focused Client Service Representative to join our team and help create a vibrant, dynamic, and inclusive environment. The ideal candidate is an outgoing people person who thrives on building positive relationships, delivering exceptional hospitality, and providing outstanding customer service. This role requires a proactive mindset, strong attention to detail, and the ability to remain calm and professional while effectively de-escalating challenging situations. Success in this position depends on being a collaborative team player who is always willing to help others, communicates clearly and professionally, and is committed to creating a workplace that is Fast, Fun, Friendly, and Professional. This is an in-person role focused on ensuring an exceptional experience for clients and participants through accuracy, responsiveness, teamwork, and service excellence.

Making $18 / Hour

KEY JOB RESPONSIBILITIES:

• Deliver a welcoming, high-quality hospitality experience for clients, research assistants, and participants in an on-site environment.
• Greet, engage, and assist participants, research assistants, and clients while building positive, professional relationships and ensuring exceptional customer service.
• Review project materials, accurately enter and maintain data, and prepare detailed reports with a high level of accuracy and attention to detail.
• Proactively identify and address client and participant needs, resolving concerns professionally and utilizing effective de-escalation techniques when necessary.
• Collaborate with team members to maintain a fast-paced, friendly, and professional workplace environment.
• Perform reception, administrative, hospitality, and other support duties as needed to ensure smooth daily operations.

CORE COMPETENCIES:

• Exceptional verbal and written communication skills, with the ability to interact professionally and confidently with clients, participants, and team members.
• Outstanding customer service and hospitality skills, with a genuine desire to create positive experiences for others.
• Strong interpersonal skills and an outgoing personality that fosters a warm, welcoming, and inclusive environment.
• Proven ability to remain calm, professional, and solution-oriented when addressing concerns or de-escalating challenging situations.
• Proactive mindset with the ability to anticipate needs, take initiative, and resolve issues before they become problems.
• Excellent attention to detail and accuracy when handling project materials, data entry, reports, and administrative tasks.
• Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment.
• Proficiency in Microsoft Office applications and strong overall computer literacy.
• Strong team collaboration skills, while also demonstrating the ability to work independently with minimal supervision.
• Dependable and reliable, with a strong work ethic and commitment to accountability.
• Flexible and willing to assist wherever needed to support clients, participants, and team operations.

QUALIFICATIONS

Education:

• High School Diploma or equivalent

Experience:

• Previous experience in Hospitality, Hosting, Hotel or Wait Staff, Market Research, or related fields is preferred.

• Customer service, administrative, or hosting experience is highly valued.

Computer Skills:

• Proficiency in Microsoft Office and computer literacy.