Call Center Representative

Sago; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Sago is seeking a Recruiter to support market research by conducting structured telephone surveys and participant reminders. As a frontline representative, you will reflect the Sago Team values in every interaction and ensure accurate documentation in our systems.

The role requires strong verbal and written communication, meticulous attention to detail, and the ability to manage multiple tasks while meeting recruitment targets. This is a non-exempt, fulltime position based in the United States.

Qualifications

• High School diploma required.
• Experience in customer service, call center, or related roles preferred.
• Proficient in MS Office; able to navigate multiple systems and document information accurately.

Responsibilities

• Conduct outbound recruitment calls, participant reminders, and structured surveys.
• Respond to participant emails, texts, and calls with professionalism and accuracy.
• Document participant information, responses, and recruitment activities in company systems.
• Monitor quotas and recruitment progress to meet project goals and deadlines.
• Collaborate with team members to share best practices and drive continuous improvement.

Skills

Verbal communication

Written communication

Attention to detail

Multitasking

Time management

Customer service

Education

High School Diploma

Tools

MS Office

CRM systems

Job description

POSITION SUMMARY:

The Sago Recruiter plays a critical role in delivering high-quality market research by conducting structured telephone surveys and completing participant reminders. As a frontline representative of the Sago Team, this position is essential to bringing our Mission and Values to life through positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor. This is a non-exempt position.

KEY JOB RESPONSIBILITIES:

Conduct outbound recruitment calls, participant reminders, and structured surveys. Respond to participant emails, texts, and incoming calls with professionalism, accuracy, and service excellence. Create a positive, respectful, and engaging participant experience that reflects Sago Team values. Accurately document participant information, responses, and recruitment activities in company systems. Maintain an understanding of study objectives, screening criteria, methodologies, and relevant study topics. Monitor quotas, track recruitment progress, and take ownership of meeting project goals and deadlines. Collaborate with team members to share best practices, solve challenges, and drive continuous improvement. Demonstrate strong organization, attention to detail, adaptability, and effective time management. Uphold the Sago Team Mission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor in all interactions. Perform other duties as assigned to support project and organizational success.

CORE COMPETENCIES:

Demonstrates positivity, professionalism, and service excellence in all participant, client, and team interactions. Excellent verbal and written communication skills, including strong telephone, email, and text communication. Ability to build rapport and create a respectful, supportive, and engaging experience for participants. Strong organizational skills with the ability to multitask, prioritize, and manage competing deadlines. Ability to work independently while collaborating effectively with team members to achieve project goals. Detail-oriented with a commitment to accuracy, quality, and execution. Demonstrates ownership, accountability, and a sense of urgency in completing assignments and meeting recruitment targets. Adaptable and forward-thinking, with the ability to identify challenges and contribute to continuous improvement efforts. Strong computer, data entry, and typing skills with the ability to learn new systems and technologies. Dependable, reliable, and able to perform effectively with minimal supervision. Embodies the Sago Team Mission & Values of positivity, collaboration, continuous improvement, service excellence, forward thinking, ownership, execution, humility, and humor.

QUALIFICATIONS

Education: High School Diploma or equivalent required. Experience: Previous customer service, call center, recruiting, administrative, or related experience preferred. Experience interacting with customers or participants via phone, email, and text preferred. Computer Skills: Proficient in Microsoft Office applications and general computer operations. Ability to navigate multiple systems simultaneously while accurately documenting participant information and communications.