Client Service Representative

Eastern Maine Emergency Veterinary Clinic, LLC; Holden (ME); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid time off

Flexible scheduling

Continuing education allowance

Professional development support

Mental Health Resources

Bonding leave

Job summary

Eastern Maine Emergency Veterinary Clinic, LLC is seeking a compassionate Client Service Representative in Holden, ME. The position requires weekend availability (Saturdays and Sundays) with on-site shifts in a fast-paced emergency setting.

You will manage client communications, filing, invoicing, and payment processing while delivering outstanding customer service to pet owners. The role offers on-site duties, competitive hourly pay, and opportunities to collaborate with a supportive team using

Qualifications

• High school diploma or equivalent required.
• Previous veterinary receptionist/CSR experience preferred but not required.
• Strong communication and organizational skills.

Responsibilities

• Answer telephone calls quickly and professionally using a multi-line system.
• Greet clients warmly and prepare patient files.
• Receive and relay client communications and update financial records.
• Answer basic animal care questions and routine procedures.
• Admit patients and enter medical records accurately.
• Prepare client invoices and process payments.
• Handle telephone and email messages promptly.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Cash handling

Client communication

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Eastern Maine Emergency Veterinary Clinic looking to add a compassionate and skilled Client Service Representative to our team. The schedule for this role is still being finalized, but availability for Saturday and Sundays are required.

At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our high-energy environment means you'll get to do it all and push your skills with the support of an excellent team. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Eastern Maine Emergency Veterinary Clinic is an emergency clinic originally formed by local veterinarians in hopes of delivering prompt and conscientious emergency care for patients after hours, on weekends, and during holidays. We are fully equipped and provide state-of-the-art care. All of our doctors and technicians have training and experience in emergency care. Our hours of operation are Tuesday-Thursday 5:30pm-8:00am, Friday 5:30pm-Tuesday 8:00am (Open 24 hours on Saturday, Sunday and Monday).

Eastern Maine Emergency Veterinary Clinic is in Holden, Maine, a city of approximately 10,000 people, which sits just outside of the larger city of Bangor: population 150,000. The city of Bangor and the International Airport are just minutes away. Bangor's historic downtown is full of new shops, boutiques, and award-winning restaurants. The Bangor Waterfront is now a major regional event center with premier concerts and events. And, Bar Harbor, Maine, home of the world-renowned Acadia National Park, is about an hour's drive away! https://emevc.com/

Client Service Representative

Eastern Maine Emergency Veterinary Clinic in Holden, ME

Hourly pay rate ranges from $20.00 per hour depending on experience and availability

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions.
• Receives and relays telephone and email messages accurately and promptly

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist / CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people
• Must have a flexible schedule and be able to step into shifts on evenings, weekends and holidays

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.