Client Service Representative

Trane Italia; Fishers (IN); On-site; USD 41,000 - 98,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Family building benefits

Job summary

Trane is hiring a Customer Service Representative in Fishers, IN. The CSR will position Trane as the preferred provider and ensure customer satisfaction for all existing and future clients.

This position works closely with customers to ensure that their service needs are met. This position will also work closely with Account Managers and Area Service Managers as gatekeepers to all service agreements renewals, and technicians to drive pull through revenue from existing clients, complete estimates

Qualifications

• 4+ years of education in Business or Engineering or 4 years of successful inside sales experience.
• Valid driver’s license for at least 12 months with no major violations (DUI, hit-and-run, suspensions, or related infractions in the past 3 years).

Responsibilities

• Advocate for customers to meet/exceed needs, driving satisfaction, quotes and service-growth.
• Assist in account management with existing clients and identify opportunities for add-on services.
• Be the primary contact for assigned customers to ensure retention and satisfaction.
• Collaborate with Service Account Managers to renew services and manage renewals.
• Initiate outbound calls using Salesforce data, WIP, and related systems to generate opportunities.
• Maintain accuracy of asset linkage and follow up on quotes and non-service calls.

Skills

Inside sales experience

Account management

Customer service

Education

Bachelor-level education in Business or Engineering

Tools

Salesforce

Linkage

Job description

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Job Description:

Trane is hiring a Customer Service Representative in Fishers, IN. The CSR will position Trane as the preferred provider and ensure customer satisfaction for all existing and future clients. This position works closely with customers to ensure that their service needs are met. This position will also work closely with Account Managers and Area Service Managers as gatekeepers to all service agreements renewals, and technicians to drive pull through revenue from existing clients, complete estimates and quotes, and deliver additional sales revenue through the Quick Quote / Technician Lead program in a specified geographical area.

What you will do:

• Acts as a customer advocate to ensure that customer needs are met and exceeded, resulting in high satisfaction rates, retention, quotes, pull-through, and service agreement base growth.
• Provides assistance in the account management process for existing clients, including the identification and execution of additional services.
• Serves as the primary contact for assigned customers to ensure they are satisfied with existing services, leading to account retention.
• Collaborates with Service Account Managers to ensure successful execution of service products, renewals, and service agreement renewals.
• Assesses and evaluates potential service agreement opportunities at startup.
• Actively makes outbound calls leveraging open WIP, Salesforce reporting, Linkage, Lost SA list, T&M work orders, new equipment start-ups, etc.
• Owns and updates the asset linkage tool.
• Follows up on SMP, connectivity reports, VRF lists (outdated equipment lists), and BCU upgrades.
• Owns follow-ups on expiring quick quotes internally and externally.
• Owns follow-ups on old non-service agreement customer calls using GANT charts.

What you will bring:

• 4+ years of formal educations (Business, Engineering) OR 4 years of successful inside sales experience.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: : DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

Annual Base Salary Range or Hourly Base Pay Range:

$41,000.00 - $97,800.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.