Client Service Representative

Choice Vets Pet Care; Fairview (AL); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in veterinary services is seeking a dedicated customer service team member to join their growing hospital. This full-time position emphasizes strong interpersonal skills and a commitment to client care. Ideal candidates will thrive in a fast-paced environment, demonstrating exceptional organizational abilities and a friendly demeanor. Responsibilities include managing client interactions, coordinating appointments, and ensuring a seamless experience for both pets and their owners. Join a passionate team that values collaboration and compassion, making a meaningful impact in the lives of pets and their families.

Benefits

Dental Insurance

Employee Discount

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Qualifications

• Strong customer service experience with a focus on client satisfaction.
• Proven ability to handle multi-line phone systems effectively.

Responsibilities

• Manage client check-ins for appointments and coordinate medication requests.
• Provide excellent customer service while maintaining attention to detail.

Skills

Customer Service

Multi-line Phone Systems

Organizational Skills

Attention to Detail

Computer Knowledge

Education

High School or Equivalent

Job description

2 days ago Be among the first 25 applicants

We are Choice Vets Pet Care and we are in search of our next team member(s) for our growing hospital! Choice Vets Pet Care is a very busy and rapidly expanding veterinary hospital in Fairview, PA and we are looking for a full time customer service team member! This team member must have strong, direct customer service experience. If you have a strong work ethic and want to work as part of a team that enjoys working together and treats each other and their clients/patients as family, this may be the position for you.

We are looking for a team member who has good recall and organizational skills, superb phone etiquette with proven experience handling multi-line phones and a true dedication to client services. Candidates must have strong computer knowledge and multitasking ability, while maintaining strong attention to detail. The team member will also perform scanning, taking medication requests, food and medicine pick up coordination, relaying messages to/from doctors and technicians, checking in clients for routine and surgical appointments, invoicing and checking out clients as well as other client service needs. The right candidate needs to be outgoing, hard working with the ability to be compassionate and caring with our clients and their pets.

This position would include weekday and evening hours. No weekend hours. Candidate should have an outgoing personality, be a team player, possess excellent customer service skills, be able to multi-task and of course be pet-friendly! Candidate must also be highly motivated, work well under pressure, and be able to perform their duties in a fast-paced environment.

This position requires you to be able to sit, stand and walk and occasionally lift up to 40lbs.

Job Type: Full-time or Part-Time

Job Types: Full-time, Part-time

Pay: $12.00 - $18.00 per hour

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

Schedule

• Day shift
• Monday to Friday
  
  

Education

• High school or equivalent (Preferred)
  
  

Experience

• Multi-line phone systems: 1 year (Required)
• Customer Service: 2 years (Required)
• Medical records: 1 year (Preferred)
  
  

Work Location: In person

Employment Type: Full Time

Years Experience: 1 - 3 years

Salary: $12 - $18 Hourly

Bonus/Commission: Yes

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Veterinary Services

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