Client Service Representative

VCA Animal Hospitals; East Providence (RI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k)

Paid vacation and sick time

Paid parental leave

Headspace mental health resources

Job summary

VCA Povar Animal Hospital in East Providence, RI seeks a full-time Client Service Representative to join our 4-doctor, AAHA-accredited practice. You will be the first point of contact for clients and their pets, ensuring a positive experience and smooth clinic operations.

The ideal candidate has veterinary hospital experience and a commitment to client/patient care. We offer competitive pay and a benefits package in a collaborative, growth-oriented environment.

Qualifications

• Veterinary hospital experience is highly preferred.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls.
• Presenting and explaining fees and processing payments.
• Recommending products and services and counseling on pet care.
• Managing medical records and hospital communications.
• Maintaining a clean and organized hospital environment.

Skills

Customer service

Job description

VCA Povar Animal Hospital is seeking a full-time Client Service Representative to join our 4 doctor, AAHA accredited, Fear-Free certified general practice in East Providence, Rhode Island. We work hard to deliver exceptional client and patient care, and are eager to welcome a like-minded professional to the team. We have a unique culture in our hospital that values each person's individual skill and personality, and we truly support your desire to grow within the industry.

Why Join the VCA Povar Family?

We are passionate about supporting our client services team and developing your leadership skills. At VCA Animal Hospitals, we're committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

Some of the benefits we offer:

• Access to the people and financial resources of a large veterinary community
• Growth & leadership opportunities
• Career development programs
• Medical, dental & vision insurance
• Generous hospital discounts and product discounts
• Employer-paid life, long- and short-term disability insurance
• Paid vacation and sick time
• Paid parental leave
• 401(k)
• Free mental health resources and wellness subscriptions (Headspace)
• Referral bonuses
• Competitive wage
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Full-time and Part-time positions available

Why We Want You

As a member of the VCA team, you will help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent - by delivering an outstanding client experience - so we can provide exceptional care to every patient. Our Client Service Representatives set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Our CSRs are responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non- medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Veterinary hospital experience is highly preferred. Pay is commensurate with experience. We are excited to meet you!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com