Client Service Representative

Pet Services of Washington, P.S.; East Northport (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Head Space

Life Insurance

Parental Leave

Pet Discounts

Job summary

VCA Commack Animal Hospital in Huntington, NY seeks an Experienced Client Service Representative to join our full-time team. As the face of the hospital, you greet clients, manage appointments, explain fees, and help guide pets and their owners through exams with compassion.

You will handle scheduling, outbound follow-ups, product recommendations, medical record management, and uphold a neat, welcoming facility. We offer competitive pay and a robust benefits package including pet care discounts.

Qualifications

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and keeping the facility neat and clean.

Responsibilities

• Greet clients and assist with check-in/check-out processes.
• Schedule, confirm, and manage appointments for the hospital.
• Educate clients on services, products, and prescriptions as needed.
• Process payments and explain pricing to clients.
• Maintain medical records and hospital cleanliness.

Skills

Customer service

Scheduling

Communication

Phone etiquette

Job description

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Commack Animal Hospital is seeking an Experienced Client Service Representative to join our team full time! We are proud to have a newly renovated animal hospital and have been serving our community for over 40 years! We are located in Huntington, NY (very close to East Northport and Commack area. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like-minded individual!

Among the reasons to consider joining VCA Commack Animal Hospital

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

Leadership opportunities

• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant of training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong Shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

Why We Need You

As the face of VCA Commack Animal Hospital , the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The C lient S ervice R epresentative is the pivot around which the hospital operates and is responsible for :

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times -both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.