Client Service Representative

VCA Animal Hospitals, Inc; Denver (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

Pet care discounts

More

Job summary

VCA Firehouse is seeking an experienced Client Service Representative to join our team in Denver. You will be the face of the practice, greeting clients, guiding their pets to exam rooms, and supporting daily operations with a focus on exceptional client service.

The role includes scheduling, follow-up outreach, explaining fees, and assisting with product and service recommendations. You will help educate clients on general pet care and manage medical records and facility upkeep.

Responsibilities

• Greeting visitors and answering telephones.
• Directing clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general pet care and husbandry.
• Managing medical records, charts and reports.
• Maintaining a clean and neat facility inside and outside.

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team at VCA Firehouse.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

• medical/dental/vision
• paid vacation (for F/T employees only)
• 401(k)
• generous personal pet care discounts
• more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts
• more!

Pay range is from $18 - $20/hr

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com