Client Service Representative

VCA Animal Hospitals, Inc; Dallas (TX); On-site; USD 51,577,000 - 66,345,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Dallas Animal Specialty Hospital in Dallas, TX is seeking a full-time Client Services Representative to be the welcoming face at the front desk, handle scheduling, and process client payments. You will work in a high-volume, team-based environment with opportunities to grow, training, and mentorship as the hospital transitions to its new state-of-the-art facility.

Must have excellent communication, be friendly and organized, and able to lift up to 40 pounds; experience in a customer-facing

Qualifications

• Excellent client service and communication skills.
• Friendliness, outgoing personality and people-oriented approach.
• Experience working with the public in any service industry is valued; veterinary experience is a plus.
• Ability to lift up to 40 pounds and work long/irregular hours when needed.

Responsibilities

• Answer phones and schedule appointments.
• Maintain patient charts and computer records with accuracy.
• Process payments and manage client invoices.
• Support front desk duties and marketing initiatives as needed.

Skills

Excellent client service

Phone skills

Computer skills

People-oriented

Teamwork

Professional appearance

Follow directions

Cash handling

Multi-tasking under pressure

Education

High School Diploma

Job description

VCA Dallas Animal Specialty Hospital is seeking an enthusiastic, full-time Client Services Representative to join our growing hospital team !

Location: 17727 Dallas Pkwy, Dallas, TX 75287

Compensation - $18-23. based on experience.

Differential pay for swing/overnight/weekend shift.

VCA Dallas Animal Specialty Hospital is excited to welcome a full-time Client Services Representative to our growing hospital team. As we transition into our new name and state-of-the-art facility, our longstanding commitment to excellence in patient care, team development, and collaborative medicine remains unchanged.

Our brand-new, 25,000 sq. ft. hospital is one of the most advanced in the region, featuring cutting-edge technology.

At VCA, we are committed to growth, mentorship, and career development for every team member. Our hospital culture encourages continuous learning, innovation, and support. Whether you're early in your veterinary career or looking to expand your skills, this is a place where you can grow alongside a world-class medical team that values your contributions and well-being.

Knowledge, Skills and Abilities:

• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, "people-oriented." Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience:

• High School Diploma.
• Must have experience working with the public, i.e. restaurant, retail or service business. Experience in a veterinary hospital or other doctor’s office is a plus.

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Duties:

The following is a list of essential job requirements.

• Job functions and Job Responsibility include:
• Client Service
• Answer Telephones and Make Appointments
• Maintain Charts and Computer Records
• Marketing Implementation
• Maintenance/Housekeeping
• Financial Responsibilities

Client Service:

• Demonstrate excellent relations with clients/pets in waiting and/or exam rooms:
• Ensure that clients and pets feel welcome and comfortable.
• Serve as "Ambassadors" - creating and maintaining goodwill for the hospital.
• Build rapport with clients.
• Immediately greet clients and pets by name.
• Quickly understand client needs and initiate the process of meeting those needs.
• Generate, present and explain fee estimates for treatment/surgery to clients.
• Handles client complaints with concern and diplomacy.

Answer Telephones and Make Appointments:

• Exhibit a "come in now" attitude towards clients and patients.
• Answers telephone promptly.

Maintain Charts and Computer Records:

• Keep charts and computer records updated with current client and patient information, i.e. address or telephone number and/or vaccine due dates, other reminders, age, etc.
• Prepare charts for new clients and/patients.
• Prepare charts for patients prior to appointment including all necessary forms, authorizations, and instructions as necessary.
• Handwriting must be neat and legible.
• Open an order or start an invoice as each client enters the hospital. Recommend any needed service, i.e. vaccinations, heartworm testing, etc.
• Calculate client’s invoice and collect payment.
• File charts in appropriate areas as needed.
• Do routine computer reports and backups.

Marketing Implementation:

• Understand, participate, promote and support planned VCA marketing events and programs.
• Present marketing promotions to clients in a professional manner.

Housekeeping/Maintenance:

• Verify that the front desk, reception area, waiting areas, and exam rooms are neat and clean at all time.
• Periodically check the outside of the hospital for feces, urine, etc. and keep clean and neat.
• Also examine glass doors and windows for smudges and clean when necessary.
• Keep the client refreshment area in the hospital stocked, operational, neat and clean at all times.
• Keep your appearance always clean and neat.

Financial Responsibilities:

• Verify that all provided services and/or products have been accurately entered in the computer on the client’s order/invoice and under the correct employee number.
• Collect deposits and payments for services at the time they are rendered.

Available Position:

Full-time

What Makes VCA Dallas Animal Specialty Hospital Unique?

We are passionate about our teams health and wellness and continue to foster a culture where asking questions is welcome, and training is the expectation. At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, your happiness, and the patients you serve while supporting a work-life balance.

Why You Should Consider Us

Candidates must be positive and motivated. The hospital team meets frequently, and your ideas and suggestions are encouraged to help us continue to grow. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and ensure we hire associates who are going to have the determination to rise above obstacles, wear multiple hats, and work as a team. Ready to grow with a collaborative and supportive team?

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com