Client Service Representative

Pet Services of Washington, P.S.; South Hadley (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking a Client Service Representative to join our Massachusetts team. The CSR serves as the face of the practice, greeting clients and pets, answering calls, and guiding them through exams and services.

You will manage appointments, explain fees, process payments, and support client education on basic pet care. The role emphasizes customer service excellence, accuracy in record-keeping, and collaboration with veterinary staff to ensure a positive client experience and

Qualifications

• Experience in client-facing veterinary reception.
• Ability to schedule and confirm appointments.
• Comfort with handling payments and processing fees.
• Knowledge of basic animal care is helpful.
• Maintain medical records and confidentiality.

Responsibilities

• Greet visitors and answer phones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments for clients and patients.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions as appropriate.
• Educate clients on general animal care and husbandry."
• Maintain medical records, charts and correspondence.
• Keep the hospital neat and clean at all times.

Skills

Customer service

Phone & reception

Scheduling

Payments & fees

Product recommendations

Pet care education

Medical records management

Facility maintenance

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.