Client Service Representative

Pet Services of Washington, P.S.; Chico (CA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid vacation

401(k)

Job summary

Pet Services of Washington, P.S. in Chico, CA is seeking a friendly Pet Care Associate to greet clients and their pets, schedule visits, and process payments. You will guide clients to exam rooms and help with product recommendations, including prescriptions where applicable.

You will educate clients on pet care, maintain medical records, and handle non-medical duties. Strong communication and the ability to lift up to 40 lbs are required, with willingness to work evenings, weekends, and

Qualifications

• Minimum 1 year of customer-facing experience.
• High school diploma or GED.
• Excellent listening and communication skills.
• Compassion for pets and people with awareness of reactions.
• Decision-making to choose appropriate actions.
• Able to adapt to new information and solve problems.
• Proficient with Microsoft Office applications.

Responsibilities

• Greeting visitors and guiding clients and pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients.
• Explaining and processing fees at point of sale.
• Recommending and assisting with product and service selections, including prescriptions.
• Educating clients on pet care and husbandry concepts.
• Managing medical records, charts, reports, and correspondence.

Skills

Customer service

Scheduling

Outbound calls

Payment processing

Product recommendations

Fees explanation

Pet care education

MS Office

Lifting 40 lbs

Flexible hours

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms


• Scheduling and confirming appointments


• Placing outbound calls for follow-ups and reaching out to prospective clients


• Presenting and explaining fees, including processing payments


• Recommending, selecting, and obtaining products and services, including prescriptions


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)


• Managing medical records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers


• High School Diploma/GED or equivalent


• Excellent listening and communication skills


• Compassion for pets and people-as well as awareness and understanding of others' reactions


• Proven decision-making skills to choose the most appropriate course of action


• The ability to integrate new information into problem-solving


• Proficiency in Microsoft Office


• Willingness to work non-traditional hours, including nights, weekends and holidays


• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

BENEFITS:

We offer competitive compensation in the pay range of $17.50-19.00 per hour along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.