Client Service Representative

VCA Animal Hospitals; Castle Rock (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Insurance

Paid time off

Pet discounts

401(k)

Disability insurance

Job summary

VCA Douglas County Animal Hospital in Castle Rock, CO is seeking a Client Service Representative to be the welcoming face of the practice. You will greet clients, guide pets to exam rooms, schedule exams, process payments, and explain services in a friendly, professional manner.

This on-site role emphasizes teamwork, patient care coordination, and accurate record keeping, with a comprehensive benefits package and competitive hourly pay based on experience.

Qualifications

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees and processing payments.
• Educating clients on products, services, and basic pet care.
• Managing medical records and hospital paperwork.
• Maintaining a neat and clean facility inside and outside.

Responsibilities

• Greet clients and manage front-desk interactions.
• Schedule, confirm, and follow up on appointments.
• Process payments and explain pricing.
• Recommend products and services to clients.
• Educate on basic pet care and vaccinations where appropriate.
• Maintain medical records and hospital communications.
• Ensure the facility is clean and organized.

Skills

Customer service

Communication

Scheduling

Payments processing

Job description

Client Service Representative

About us, VCA Douglas County Animal Hospital is a busy, AAHA-accredited general practice in the vibrant town of Castle Rock - located just outside of Denver. There’s always plenty to do with great restaurants, and local events like wine and art festivals, outdoor concerts, walks, runs, great shopping, and more.

One might describe our culture as hard working, fun, and like a second family open to welcoming others.

Having served the community for many years, we pride ourselves on client service and teamwork to ensure excellent patient care. We are a client based practice striving to help each client and patient to the best of our abilities.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Compensation and Benefits - We offer a competitive compensation and benefits package for eligible full-time employees, including:

• Medical/dental/vision insurance
• Short term/Long term disability
• Pet care discounts
• Paid time off (including holiday and sick days)
• Health and well-being program that provides resources and training
• Compensation negotiable based on experience, $15 to $20 per hour
• And much more

At VCA we are committed to diversity, equity and inclusion, and want to be a place where a diverse mix of talented people want to come, stay, and do their best work.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.