Client Service Representative

Androscoggin Bank; Auburn (ME); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Generous PTO plan

Paid holidays

Paid volunteering time

401k participation with matching

Medical, dental, and vision insurance

Tuition reimbursement

Paid parental leave

Job summary

Androscoggin Bank is seeking a Client Service Representative for the Minot Ave branch in Auburn, Maine. This full-time role offers a work-life balance, consistent hours, and the opportunity to be an integral part of a supportive team.

Responsibilities include assisting clients with their banking needs, processing transactions, and building strong client relationships. The ideal candidate will have excellent customer service skills and a desire to learn about financial products.

Benefits include a generous PTO plan, paid holidays, and a comprehensive insurance package.

Qualifications

• 1+ year of experience in a customer service role.
• Proven communication and interpersonal skills.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software.

Responsibilities

• Interact with clients to assist with banking and financial needs.
• Open new checking and savings accounts/services.
• Process transactions accurately and professionally.
• Understand clients' financial needs and refer to specialists.

Skills

Customer service skills

Sales orientation

Communication skills

Detail-oriented work

Teamwork

Education

High School Diploma or GED

Tools

Client Relationship Management System

Teller processing software

Job description

Minot Ave. Branch - Full Time (40 hours/week)

Are you looking for a career that gives you work life balance and a normal, full time schedule? Are you looking for consistent hours, and to know what you’ll be working every week? Androscoggin Bank provides this, and a lot more!

At Androscoggin Bank, you are more than just another employee. You are a colleague that matters and we treat you that way. Our unique culture allows for camaraderie, support and growth, all within a small team environment.

In this role, you will work as a Client Service Representative for the Minot Ave. branch, interacting with clients and helping them with their banking and financial needs. As a Client Service Representative, you are the face of our bank, displaying our exceptional customer service to everyone that comes through our doors.

After a full training, you will complete teller functions, opening new checking and savings accounts/services along with handling moderately complex transactions professionally and accurately. In addition, you'll be responsible for understanding the financial needs of clients, and providing outstanding solutions-based service. You'll create strong relationships with clients enabling you to provide them with personalized service, including recognizing other financial service needs such as mortgages, commercial loans and investment services, and referring those customers to appropriate banking specialists.

Candidates for this position should possess exceptional customer service skills, a sales orientation and a high degree of accuracy in managing cash and following procedures. The ability to engage with business and individual clients in an engaging, professional manner is key to success, as is your ability to work well with your team of coworkers.

While no experience in banking is required, we are happy to seek advanced placement in a higher level role for experienced candidates.

Additional Responsibilities Include:

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via online teller terminal.
• Accurately processes payments for such loans as mortgage and installment, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Cashes checks and pays money from savings and checking accounts upon verifications of signatures and client account balances. Inspects all checks, bonds, money orders, savings withdrawals, etc. to determine their negotiability.
• Effectively use Client Relationship Management System to document client interactions, calls, incidents and activities.
• Will be expected to develop skills for any of the following duties: opening checking and savings accounts; controlling the vault cash; ATM processing; TCR use and processing; processing check re-orders; opening safe deposit boxes; cash advances; selling bank checks and money orders including logging the needed information.

Requirements:

• High School Diploma or GED.
• 1+ year of experience in a customer service role.
• Proven communication and interpersonal skills.
• Ability to perform detail oriented work with a high degree of accuracy.
• Ability to handle multiple priorities and tasks.
• Proficient computer skills and ability to learn teller processing software.
• Desire and ability to learn many products/services and thoroughly explain their features and benefits.
• Ability to identify customer needs, recommend applicable products/services and close the sale.

Benefits:
Androscoggin Bank has an amazing benefits package, including a generous PTO plan, paid holidays, paid volunteering time, 401k participation with an ample match (we put money in your 401k even if you don't!), and access to Androscoggin Bank's full insurance benefit package, which includes medical, dental, vision, life, and disability. Androscoggin Bank also offers paid parental leave to our employees, which grants all new parents six weeks of full pay!

Androscoggin Bank is also committed to supporting employee development, and employee benefits include a deep tuition and education reimbursement. Career paths are also available for any interested employee!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.