Client Service Representative

United Veterinary Care; Asheboro (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

401K with company match

Headspace Employee Assistance Program

Job summary

Animal Hospital Randolph in Asheboro, NC is seeking a part-time Client Service Representative to join our caring team. You will greet clients, schedule appointments, prepare estimates, and help with front desk duties to ensure a smooth visit for every pet.

The ideal candidate has at least 2 years of customer service experience, basic math for processing payments, and strong communication skills. We value empathy, teamwork, and the ability to stay organized in a fast-paced veterinary office.

Qualifications

• 1+ years' experience in veterinary or medical practice.
• Minimum 2 years’ customer service experience.
• Computer experience with email, Word/Excel, and office devices.
• Basic math skills for deposits, changes, and payments.
• Excellent communication with clients and team members.
• Able to work seated most of the day.

Responsibilities

• Deliver exceptional customer service to pet owners in person and by phone.
• Schedule appointments, record keeping, and prepare estimates/invoices.
• Respond with compassion in stressful situations.
• Maintain a clean and orderly lobby and front office.
• Mentor and support fellow team members.
• Continuously enhance knowledge and customer service skills.

Skills

Customer service

Communication

Time management

Empathy

Team player

Multitasking

Problem solving

Tools

Email

Word/Excel

Office equipment operation

Job description

Position at Animal Hospital Randolph

(Part-Time)

Description

Client Service Representative (Part-Time) Animal Hospital Randolph is seeking a part-time Client Service Representative to join our amazing team in Asheboro, NC. What makes us different from other hospitals in the area is that we provide our team with a work environment that allows them to be their best. This, in turn, enables us to dedicate the best experience to our clients and care for their pets, which is at the heart of our thriving practice.

Essential Functions and Responsibilities

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Schedule appointments, record keeping and organization, provide estimates and invoices for payment
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean and orderly lobby and front office area
• Willingness to guide, mentor, and support fellow team members
• Constantly advance your knowledgebase and customer service skills

Skills and Qualifications

• 1+ years' experience in veterinary or medical practice required
• Minimum 2 years’ customer service experience required (retail, food and beverage, etc.)
• Computer experience and proficiency required (email usage, word/excel, operation of office equipment such as, fax machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal,
• Excellent communication skills with clients and team members
• Proficient time management, ability to solve problems, learn, and handle multiple tasks
• Enthusiastic team player with a patient, and positive professional attitude.
• Must be able to work seated for a majority of day

Benefits and Perks

• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• Company Sponsored Employee Assistance Program (Headspace)

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.