Receptionist

Mission Pet Health; Randolph (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted veterinary care for your/ro

Job summary

Randolph Animal Hospital is seeking a receptionist who can greet clients warmly, manage a multi-line phone system, and coordinate appointments with attention to detail. You will assist with medical records and financial transactions, ensuring smooth daily operations while promoting compassionate care for pets.

We value strong communication, organizational skills, and a genuine love for animals. Some weekends and holidays may be required as we serve a loyal community in Randolph, just south of

Qualifications

• Passion for customer service and animals.
• Excellent communication and the ability to stay calm in stressful situations.
• Strong organizational and multitasking abilities.
• Team-first mindset and ability to work independently with guidance.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays is required.

Responsibilities

• Manage a multi-line phone system and greet clients with a welcoming attitude.
• Maintain accurate medical records and manage appointment schedules.
• Handle financial transactions and keep the hospital running smoothly.
• Educate clients on preventative care and other services to support pet health.
• Be a compassionate, empathetic presence for clients and care for each pet like your own.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Animal loving

Veterinary software experience

Tools

Veterinary software

Job description

Randolph Animal Hospital has been a trusted staple in the Randolph community for decades, providing AAHA-accredited care to dogs, cats, ferrets, and pocket pets. Every person on our team plays an essential part in our success, whether you are a receptionist creating a welcoming first impression, a technician assisting in complex procedures, or a veterinarian leading our medical cases. We handle everything from routine wellness to fast-paced urgent care, giving everyone the chance to grow their skills. We actively invest in your career through ongoing training and mentorship, ensuring our medical and support staff alike have the tools and support to advance. Located just south of Boston, working in Randolph gives you the perfect balance of suburban community connection and easy access to city life. The area offers a comfortable, family-friendly atmosphere where you will build relationships with a deeply loyal client base who truly value our team. When you are off the clock, you are just a short drive from the incredible dining, cultural sites, and coastal recreation of the Greater Boston area, giving you an accessible and vibrant lifestyle outside the clinic.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience.

Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.