RECEPTIONIST

Carpenter Animal Hospital; Cary (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Educational assistance (AVMA programs)

Job summary

Carpenter Animal Hospital in Cary, NC is seeking a friendly Receptionist to manage the front desk and coordinate client communications. You will greet clients, answer calls, schedule appointments, and assist with basic billing tasks to ensure smooth daily operations.

We value compassionate care, teamwork, and strong organizational skills. Experience with veterinary software is preferred, and some weekends/holidays may be required to support the clinic's needs.

Qualifications

• Excellent customer service mindset and animal care enthusiasm.
• Strong communication and interpersonal skills.
• Great organizational ability and multitasking in a fast-paced setting.
• Experience with veterinary software preferred; weekends/holidays required.

Responsibilities

• Manage a multi-line phone system and greet clients.
• Maintain accurate medical records and appointment schedules.
• Handle financial transactions for smooth operations.
• Educate clients on preventative care and services.

Skills

Customer service

Communication

Organization

Teamwork

Tools

Veterinary software

Job description

General Information

Ref # 50314

Department Clerical

Job Site Carpenter Animal Hospital and Pet Inn

Date Published 05-13-2026

Pay Class Full-Time

Base Min. $ 15

Base Max. $ 18

Company Overview

At Carpenter Animal Hospital and Pet Inn in Cary, North Carolina, you join a practice committed to the highest standards of veterinary excellence. We are proud to be an AAHA Accredited hospital, reflecting our dedication to quality care across every aspect of our small animal practice. This commitment resonates deeply within the community, evidenced by our outstanding 4.7-star Google rating. We are seeking a compassionate and driven professional like you to join our group of exceptional teammates and do your best work every day.

We understand that support is crucial for your success. As part of a robust network of veterinary practices, you benefit from a culture that actively invests in your professional development. We offer clear pathways for career advancement, whether you aim to become a credentialed technician or step into a leadership role. You will be supported by management focused on optimizing workflow and ensuring that every teammate has the resources necessary to reach their career goals in an environment designed for professional growth.

Our commitment to providing exceptional small animal medical services is paramount. Because we value collaboration and advanced diagnostics, you will have access to internal specialty consultations and continuing education opportunities designed to refine your clinical skills. We prioritize the utilization of modern protocols and equipment, empowering our veterinarians and credentialed technicians to pursue the highest standard of evidence-based medicine for their patients. This focus ensures you can practice sophisticated care that consistently meets AAHA standards.

Cary, North Carolina, offers a truly exceptional quality of life. Located squarely within the vibrant Research Triangle region, Cary is repeatedly recognized as one of the safest and most desirable places to live in the nation. You will enjoy access to award-winning parks, extensive greenway systems for recreation, and a bustling local food and arts scene. Combining small-town feel with easy access to Raleigh and Durham’s cosmopolitan amenities, Cary provides the perfect setting for you to build a successful career and a rewarding personal life.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

• A competitive hourly rate or salary based on your experience and role.
• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Eligibility for specific benefits varies based on your role and hours worked.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.