Client Service & Renewal Leader

Gallagher; Rolling Meadows (IL); On-site; Confidential; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher, Rolling Meadows, IL, seeks a Client Service Manager to lead client relationships, guide renewals, and deliver tailored risk solutions. You’ll partner with teams and clients to add value and protect coverage.

Ideal candidate has 3+ years in client service or claims, a Property and Casualty license, and proficiency with Microsoft Office. This role offers growth in a collaborative, inclusive culture with a global reach.

Qualifications

• Bachelor's degree with 3+ years client service and/or claims management experience.
• Or high school diploma with 8+ years client service and/or claims management experience.
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.

Responsibilities

• Manage the renewal process by compiling information, analyzing needs, and delivering tailored solutions to ensuring proper coverage.
• Build and maintain strong relationships with clients through timely responses and strong customer service.
• Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Maintain accurate and up-to-date client and policy data using Gallagher’s systems and performing audits.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Skills

Client service

Claims management

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Gallagher, Rolling Meadows, IL, seeks a Client Service Manager to lead client relationships, guide renewals, and deliver tailored risk solutions. You’ll partner with teams and clients to add value and protect coverage.

Ideal candidate has 3+ years in client service or claims, a Property and Casualty license, and proficiency with Microsoft Office. This role offers growth in a collaborative, inclusive culture with a global reach.