Client Service Project Manager

Siemens; Plymouth (MN); Hybrid; USD 60,000 - 104,000; Full time

Job summary

Siemens is looking for a Client Service Project Manager to manage Fire Alarm & Fire Sprinkler service agreements, ensuring financial performance and customer satisfaction. The role involves developing strategies, managing accounts, and fostering customer relationships while working both on-site and remotely. Ideal candidates should possess solid experience in technical environments and excellent interpersonal skills, along with a high school diploma or relevant degree.

Benefits

Health and wellness benefits

Annual incentive target of 5%

Qualifications

• 3+ years experience managing agreements and/or projects.
• Experience in the fire alarm or fire sprinkler industry.
• Must be 21 years of age with valid driver's license.

Responsibilities

• Manage assigned service agreement accounts with financial targets.
• Develop account strategies to achieve customers' business goals.
• Balance on-site customer interactions with back-office responsibilities.

Skills

Excellent organizational skills

Interpersonal skills

Education

High school diploma or state-recognized GED

Associate degree or bachelor's degree

Tools

Microsoft Office

Business software systems

Job description

Join to apply for the Client Service Project Manager role at Siemens

Join to apply for the Client Service Project Manager role at Siemens

Get AI-powered advice on this job and more exclusive features.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Transform the everyday with us.

Our Client Service Managers manage a portfolio of Fire Alarm & Fire Sprinkler service agreements (through delivery) and are responsible for profit and loss of these agreements. As a Client Service Manager, ensuring the financial performance of our service agreements and customer satisfaction are critical to our success. You’ll be working directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

This position can be located in Lansing, MI, Grand Rapids, MI, or Detroit MI and will travel approximately 50% to customer sites throughout Michigan and work remotely 30%. Being in our Detroit, MI (Plymouth) or Grand Rapids, MI (Wyoming) office once per week is expected.

As a Client Service Manager, you will:

• Manage assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio
• Develop service delivery plans with the customer to provide service agreement scope of work
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in the development of a master schedule to deliver service for all customers in the service area and lead quality assurance activities that will support service agreement renewals
  
  

You will make an impact with these qualifications:

Basic Qualifications:

• High school diploma or state-recognized GED
• 3+ years of experience working with customers in a similar technical environment managing agreements and/or projects; or experience within the fire alarm / fire sprinkler or related industry in a technical role
• Excellent organizational and interpersonal skills
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' Fleet Vehicle program.
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
  
  

Preferred Qualifications:

• NICET Level I preferred
• Associate degree from a two-year/technical college or bachelor's degree
• Demonstrated experience in the fire alarm or fire sprinkler industry
  
  

You’ll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
• The pay range for this position is $60,340 - $103,440/ year and the annual incentive target is 5% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
  
  

Ready to create your own journey?Join us today.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Siemens by 2x

Get notified about new Client Services Representative jobs in Plymouth, MI.

Detroit Metropolitan Area $120,000.00-$160,000.00 3 weeks ago

Detroit Metropolitan Area $120,000.00-$150,000.00 2 weeks ago

Supply Chain Project Manager (W2 Position )

Detroit, MI $137,280.00-$198,293.33 1 month ago

New Hudson, MI $90,000.00-$120,000.00 2 weeks ago

Project Coordinator - Redevelopment (Full Time)

Oak Park, MI $55,000.00-$65,000.00 4 months ago

Detroit Metropolitan Area $50,000.00-$65,000.00 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.