Client Service Professional (French Speaking)

VentureTech Solutions; Plantation (FL); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Guaranteed Weekends Off

Medical/Dental/Vision

Paid Time Off

401k - with 50% match

Life & Disability

Paid Holidays

Paid Training

Résumé du poste

VentureTech Solutions is seeking a Customer Service Representative for an in-office role in Florida with potential remote opportunities after six months. Core hours are 9:00–17:30 Monday through Thursday and 8:30–17:00 on Friday; bilingual English/French is a plus.

The role focuses on delivering superior customer experiences, handling inquiries, and resolving issues for clients in a fast-paced call center environment. Strong communication and MS Office skills are required.

Qualifications

• High School diploma is required.
• Strong people skills and ability to communicate effectively in writing and speech.
• Knowledge and use of PC Systems and MS Office applications is a must.
• Competency in a service organization environment and ability to work independently.

Responsabilités

• Deliver superior quality customer experience to clients.
• Handle customer service issues for clients.
• Research caller transactions and process requests.
• Help callers understand account information and provide issue resolution.
• Respond to inbound caller inquiries and send educational materials as needed.
• Resolve follow-up items, including delinquencies, payoffs, and refunds.
• Handle creditor or caller inquiries by making outbound calls.
• Perform other tasks as assigned by the Supervisor.

Connaissances

People skills

Effective communication

MS Office

Attention to detail

Multitasking

Independent

Bilingual

Formation

High School diploma

Outils

MS Office

Description du poste

This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday.

Bilingual a Plus ++ ( English / French)

Customer Service Primary Responsibilities:

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

Customer Service General Description:

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries,
• Send educational material that are responsive to our callers' needs,
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor
• Handle Customer Service issues for clients

Customer Service - Minimum Requirements:

• High School diploma
• Strong people skills and be able to communicate effectively both orally and in written form
• Knowledge and use of PC Systems and MS Office applications is a must
• Competency in a service organization environment
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• Be able to work Monday - Thursday 10am to 6:30pm pm and Friday 8:30 am to 5:00 pm
• Bilingual( English / French)

This position is full-time and operates in a state-of-the-art call center.

Benefits Include:

• Guaranteed Weekends Off
• Medical/Dental/Vision
• Paid Time Off
• 401k - with 50% match
• Life & Disability
• Paid Holidays
• Paid Training

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By submitting your interest in this position, you provide your written express consent and agree that VentureTech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.