Client Service & Operations Specialist

AlphaCore Wealth Advisory LLC; San Diego (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Job summary

A financial advisory firm in San Diego is seeking a Client Service & Operations Specialist. This full-time role involves ensuring client satisfaction, onboarding, and compliance coordination. Candidates should possess a bachelor's degree and 3+ years of experience in the financial services sector. The position offers a salary range of $80,000 to $95,000, along with health and life insurance, and paid time off.

Qualifications

• 3+ years of experience in the financial services industry.
• Experience in an RIA firm preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Ensure outstanding service and customer satisfaction.
• Assist in client onboarding and paperwork processing.
• Monitor client account activity and confirm account allocations.
• Coordinate compliance matters and maintain recordkeeping.

Skills

Team player

Client service

Problem solving

Time management

Organizational skills

Analytical skills

Education

Bachelor’s Degree

Tools

Microsoft Excel

Salesforce

Black Diamond

iCapital Portal

Job description

The Department

The Client Services & Operations Team is responsible for providing client integration, account opening support and coordinating support with research, trading, and investment reporting, and reporting activities of the firm. The Client Service & Operations Specialist core mission is to ensure a smoothly operating environment and deliver high-quality client service to both internal and external customers.

The Client Service & Operations Specialist purpose

• Ensure outstanding service and customer satisfaction.
• Develop scalable processes and procedures to support company growth and maximize efficiency.
• Champion and embody the AlphaCore seven Core Values.

The Client Service & Operations Specialist responsibilities include

• Communicate with advisors to ensure that client service standards are met, apportioning workload, and continuously adjusting priorities and timelines to meet time constraints and deadlines.
• Assist in client onboarding and associated paperwork processing on multiple platforms.
• Monitor client account activity, facilitate client funds transfers, confirm accounts allocated, generate, and reconcile quarterly performance reporting.
• Coordinate with Compliance on applicable matters, such as recordkeeping, and periodic testing of applicable policies and procedures (i.e., advisory contracts, client billing and reporting).
• Management of multiple Outlook calendars for a variety of advisors, assist with coordination of meetings.

Required

• A true team player and strong department leader
• High ethical standards
• Able to coalesce Client Services and Operations so that the company experiences superior customer service
• Multi-tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast-paced environment, and adjust priorities for self and staff as needed
• Experience working with major custodians such as Schwab and/or Fidelity
• Effective organizational, time management, resolution, and prioritization skills
• Excellent interpersonal skills and a customer service approach to problem solving
• Adept at process development, refinement, and optimization
• Strong problem solving, analytical, and project management skills
• Excellent written and oral communication skills
• Proficiency with Microsoft Excel and other Microsoft Office products
• Bachelor’s Degree
• At least 3 years of experience in the financial services industry
• Experience with Black Diamond, Salesforce, and iCapital Portal
• Understanding of alternative investment subscription documents and private placement memorandums
• Experience at a Registered Investment Advisor (RIA) firm

Job Type

Job Type: Full-time

Salary: $80,000.00 – $95,000.00 per year

• Health insurance
• Life insurance
• Paid time off

Physical setting: Office

Schedule:

• Monday to Friday

Ability to commute/relocate:

• La Jolla, CA 92037: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Experience:

• Financial services industry: 3 years (Preferred)
• Registered Investment Advisor Firm: 2 years (Preferred)