Client Manager Small Group - NY

Highmark Health; Boght Corners (NY); Hybrid; USD 56,000 - 84,000; Full time

Job summary

Highmark Health is seeking a driven Account/Client Manager to oversee a book of business, renew accounts, and upsell products and services to existing clients. This hybrid role in Latham, NY requires onsite presence three days a week (T, W, Th) and frequent collaboration with senior stakeholders.

The ideal candidate has at least 2 years of account management experience, a state life/health license or the ability to obtain within 45 days, and strong presentation and negotiation skills.

Qualifications

• 2 years of Account/Client Management experience or other relevant experience.
• State specific Producer License for Life, Accident & Health required or must be obtained within 45 days of hire.
• Strong presentation, communication and negotiation skills.
• Excellent organizational skills and the ability to meet deadlines.

Responsibilities

• Review new products, services, capabilities, and technologies with the client to sell products, renewals and add-ons.
• Manage relationships at senior levels with clients, consultants and brokers.
• Develop sales solutions considering competition and political environment.
• Lead internal teams to deliver client strategy and drive renewals and growth.

Skills

Public Speaking

Presentation Skills

Negotiation

Organizational Skills

Creativity and Innovation

Persistence and Resilience

Problem Solving

Influence

Education

High School / GED

Bachelor's Degree in Business Administration/ Business Management or related field

Job description

Company :Highmark Inc.Job Description :JOB SUMMARYThis job is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business.This is a hybrid based role in Latham, NY - onsite 3 days a week. T, W, Th .ESSENTIAL RESPONSIBILITIESReview new products, services, capabilities, and technologies with the client in order to sell assigned product lines, renewals and add-on sales to ensure retention, profitability and growth of existing business.Manage relationships at senior levels with clients, consultants and brokers/producers by creating valued business partnerships, demonstrating business acumen and cultivating an active network.Develop appropriate sales solutions giving consideration to increased competition and the changing political environment.Develop, implement and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated services issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.Complete and maintain sales projections, finalize rates and benefit adjustments and prepare reports and documents for renewal and sales presentations.Participate in product development and prepare business programs (i.e. territory specific action plans and strategy for closing sales) and long term strategy for specific account needs. Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.Other duties as assigned or requested.EDUCATIONRequiredHigh School / GEDSubstitutionsNonePreferredBachelor's Degree in Business Administration, Business Management or related fieldEXPERIENCERequired2 years of Account/Client Management experience or other relevant experiencePreferredNoneLICENSES or CERTIFICATIONSRequiredState specific Producer License's for Life, Accident & Health are required or must be obtained within 45 days of hirePreferredNoneSKILLSAbility to speak publicly and extemporaneously on a variety of subjectsPresentation, communication and negotiation skillsOrganizational skills and the ability to meet deadlinesCreativity and InnovationPersistence & ResilienceProblem SolvingInfluenceLanguage (Other than English):NoneTravel Requirement:25% - 50%PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteRegularlyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsNeverDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.Pay Range Minimum:$56,000.00Pay Range Maximum:$84,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.For accommodation requests, please contact HR Services Online at [e-mail] Consumer Privacy Act Employees, Contractors, and Applicants Notice