Client Service Manager - Multinational Inbound Small Business

Arthur J. Gallagher & Co. (AJG); Rolling Meadows (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking a Client Service Manager to maintain client relationships, manage accounts, and ensure top-tier service. You will oversee renewals, engage in carrier-facing marketing, and independently handle your book of business.

The role requires proactive problem-solving, strong time management, and the ability to uncover client needs. Proficiency in Microsoft Office and familiarity with Applied Epic are expected.

Qualifications

• Bachelor’s degree with 1+ years of client service and/or claims management experience, OR
• High School diploma/GED with 3+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.

Responsibilities

• Maintain client relationships and manage accounts.
• Oversee renewals and deliver high-quality solutions.
• Cross-sell additional services and lines of coverage.
• Mentor and support team members while fostering collaboration.
• Ensure compliance standards and service levels are met.
• Utilize Gallagher’s systems to maintain accurate client and policy data.

Skills

Client service

Claims management

Renewals management

Time management

Cross-selling

Team collaboration

Compliance

Problem solving

Self-motivation

Education

Bachelor’s degree

High School diploma/GED

Tools

Microsoft Office

Applied Epic systems

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

As aClient Service Manager, you will be responsible for maintaining client relationships, managing accounts, and ensuring the highest level of service and satisfaction. You’ll oversee renewals, handle customer service and marketing to carriers, and independently manage your book of business. This role requires a proactive approach to problem-solving, strong time management skills, and the ability to ask the right questions to uncover client needs.

How you'll make an impact

• Client Relationships: Build and nurture strong relationships with clients and day-to-day representatives.
• Renewals: Take a leadership role in the renewal process to deliver timely and high-quality solutions.
• Account Management: Independently manage accounts, seek better pricing and solutions, and handle various tasks.
• Cross-Selling: Identify opportunities to cross-sell additional services and lines of coverage.
• Team Collaboration: Mentor and support team members while fostering a positive and collaborative environment.
• Compliance: Conduct periodic audits to ensure compliance standards and service levels are met.
• Technology: Utilize Gallagher’s systems to maintain accurate client and policy data and improve productivity.

About You

• Education:
• Bachelor’s degree with 1+ years of client service and/or claims management experience, OR
• High School diploma/GED with 3+ years of client service and/or claims management experience.
• Licensing: Property and Casualty Insurance License.
• Technical Skills: Proficiency in Microsoft Office and familiarity with Applied Epic systems.

Desired Skills & Traits

• Multinational Insurance Experience: Strong knowledge of coverage and quoting across diverse markets.
• Problem-Solving: Exhibit critical thinking and detective-like skills to figure things out and ask the right questions.
• Time Management: Effectively manage competing priorities in a high-volume environment.
• Agency Billing Knowledge: Familiarity with agency billing processes.
• Positive Attitude: Be excited, proud, and passionate about your work while fostering trust and collaboration.
• Boundary Setting: Delegate effectively, build trust, and maintain professional boundaries.
• Self-Motivation: Work independently and demonstrate a willingness to learn and adapt.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)