Client Service Manager - Multinational Inbound Small Business

Gallagher; Rolling Meadows (IL); On-site; Confidential; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Global reach and local impact

Job summary

Gallagher in Rolling Meadows, IL is seeking a Client Service Manager to maintain client relationships, manage accounts, and ensure the highest level of service.

You will oversee renewals, handle carrier communications, and independently manage a book of business while seeking better pricing and coverage options.

A bachelor’s degree or equivalent experience, Property and Casualty license, and proficiency with Microsoft Office and Applied Epic are preferred.

Qualifications

• Bachelor’s degree or higher and 1+ years in client service and/or claims management.
• Licensing: Property and Casualty Insurance.
• Proficiency with Microsoft Office; familiarity with Applied Epic systems.
• Experience in insurance account management is a plus.

Responsibilities

• Maintain client relationships and manage accounts.
• Oversee renewals and deliver timely solutions.
• Identify opportunities to cross-sell additional services.
• Collaborate with team to ensure compliance and high service levels.
• Utilize Gallagher’s systems to maintain accurate data and improve productivity.

Skills

Client relationships

Renewals leadership

Account management

Cross-selling

Team collaboration

Compliance

Technology proficiency

Education

Bachelor's degree

High School diploma/GED

Property and Casualty Insurance License

Tools

Microsoft Office

Applied Epic

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

As a Client Service Manager, you will be responsible for maintaining client relationships, managing accounts, and ensuring the highest level of service and satisfaction. You’ll oversee renewals, handle customer service and marketing to carriers, and independently manage your book of business. This role requires a proactive approach to problem-solving, strong time management skills, and the ability to ask the right questions to uncover client needs.

How You'll Make An Impact

• Client Relationships: Build and nurture strong relationships with clients and day-to-day representatives.
• Renewals: Take a leadership role in the renewal process to deliver timely and high-quality solutions.
• Account Management: Independently manage accounts, seek better pricing and solutions, and handle various tasks.
• Cross-Selling: Identify opportunities to cross-sell additional services and lines of coverage.
• Team Collaboration: Mentor and support team members while fostering a positive and collaborative environment.
• Compliance: Conduct periodic audits to ensure compliance standards and service levels are met.
• Technology: Utilize Gallagher’s systems to maintain accurate client and policy data and improve productivity.

About You

• Education:
• Bachelor’s degree with 1+ years of client service and/or claims management experience, OR
• High School diploma/GED with 3+ years of client service and/or claims management experience.
• Licensing: Property and Casualty Insurance License.
• Technical Skills: Proficiency in Microsoft Office and familiarity with Applied Epic systems.

Desired Skills & Traits

• Multinational Insurance Experience: Strong knowledge of coverage and quoting across diverse markets.
• Problem-Solving: Exhibit critical thinking and detective-like skills to figure things out and ask the right questions.
• Time Management: Effectively manage competing priorities in a high-volume environment.
• Agency Billing Knowledge: Familiarity with agency billing processes.
• Positive Attitude: Be excited, proud, and passionate about your work while fostering trust and collaboration.
• Boundary Setting: Delegate effectively, build trust, and maintain professional boundaries.
• Self-Motivation: Work independently and demonstrate a willingness to learn and adapt.

Compensation And Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)