Client Service Manager - Colorado (water/wastewater)

Brown and Caldwell; Lakewood (CO); Hybrid; USD 144,000 - 236,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and long-term disability

Life insurance

Employee assistance program

Paid time off and parental leave

Paid holidays

401(k) with employer match

Performance-based bonus eligibility

Employee referral bonuses

Tuition reimbursement

Pet insurance

Long-term care insurance

Job summary

Brown and Caldwell (BC) is seeking a Client Service Manager in Lakewood, CO to lead strategic accounts and high‑performing teams across the Front Range. This role requires strong business acumen, growth mindset, and the ability to drive sustained revenue through municipal projects.

The position focuses on defining growth strategies, strengthening executive relationships, and positioning BC as a trusted advisor while delivering profitable programs for local clients.

Qualifications

• Minimum 15 years in environmental engineering and consulting with growth experience.
• Proven leadership of client relationships and pursuit strategy.
• Ability to define multi-year client growth plans and lead teams.

Responsibilities

• Define and lead enterprise-level growth strategies for priority clients.
• Shape client business case across service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Mentor and develop CSTs and coach senior team members.

Skills

Client portfolio mgmt

Executive acumen

Growth strategy

Sales leadership

Relationship management

Market analysis

Cross-functional leadership

Negotiation skills

Governance & risk

Digital tools & data

Education

Bachelor's degree in engineering/science/business/sales/eq

MS in related engineering field (water/wastewater)

Job description

Job Category: Client Services

Requisition Number: CLIEN006997

• Full-Time
• Hybrid

Locations

Showing 1 location

Description

Brown and Caldwell (BC) is a One Water leader delivering innovative environmental solutions to clients across the United States. We have an outstanding Client Service Manager career opportunity for someone with key client and team leadership skills based in our Lakewood, CO office with client focus throughout the Front Range, from Fort Collins to Pueblo. This is a key opportunity for an individual who has a demonstrated strong business acumen and development skills, ability to be lead client relationships with key strategic clients, and the delivery of municipal projects within the local market.

The Client Service Manager is a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients. This role shapes client vision, aligns enterprise resources, and drives sustained revenue growth across service lines and markets. Moreover, this role reflects consistent success in advancing long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategy, winning complex pursuits, and delivering high-quality, profitable programs.

Client Service Managers are highly regarded within BC for driving meaningful revenue growth and strengthening enterprise relationships. They translate client and market intelligence into actionable strategy, align multidisciplinary teams around a defined future state, and position BC as a trusted advisor. This role sets the tone and direction for the CST, clearly articulating and advancing a multi-year client vision aligned with Area and Market leadership priorities.
BC strives to be the environmental company of choice- to providing sound environmental solutions to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, who share our commitment to client service, and to the environment in which we work and live for future generations. As a leader at BC, you will reach new levels of expertise and enjoy exceptional development opportunities, and have the opportunity to truly make a difference for our clients and team. As a privately held firm with over 2,300 employee-owners in 50+ offices nationwide, the opportunity awaits for you to advance your career to the next level.

Responsibilities

• Define and lead enterprise-level growth strategies for clients.
• Shape client business case across multiple service lines and geographies.
• Drive expansion into adjacent services and new markets.
• Lead large, complex portfolios with significant revenue and risk exposure.
• Balance growth, margin, retention, and service diversification.
• Partner with executive leadership to calibrate strategic account performance.
• Lead mature, multi-disciplinary CSTs with enterprise visibility.
• Align Area, Market, and Service Line leadership around unified client strategy.
• Develop next-generation CSM talent through active coaching and sponsorship.
• Maintain executive-level relationships across the client organization.
• Anticipate shifts in political, regulatory, and funding environments.
• Position BC as a strategic advisor beyond project delivery.
• Serve as Sales Leader for major strategic pursuits.
• Influence enterprise resource allocation for key accounts.
• Flexibility to adapt and execute various additional assignments based on evolving needs.
• May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.

Skills and Competencies

• Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
• Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
• Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
• Proven success serving as Sales Leader on major, strategic proposals.
• Exceptional ability to develop, expand, and influence executive-level client relationships.
• Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
• Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
• Advanced ability to lead and align multidisciplinary teams around complex business objectives.
• Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
• Exceptional strategic planning, engagement, and communication capabilities.
• Highly developed facilitation, executive presentation, and negotiation skills.
• Advanced risk identification, mitigation, and portfolio management expertise.
• Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
• Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Experience

• Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.

Preferred Experience

• Demonstrated leadership experience in environmental engineering and consulting industry, ideally with a focus on water/wastewater.
• Direct experience with Colorado municipal clients including those in the Denver and Colorado Springs metro areas as well as across the broader Front Range.
• Knowledge of business and management principles involved in sales portfolio management, strategic planning and resource allocation.
• Ability to motivate others and lead teams to implement plans for projects and client pursuit.

Education

• A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Education

• MS degree in related engineering field with a focus on water/wastewater.

Preferred Registrations and Memberships

Salary Range:

Theanticipatedstarting payrange for this position is based on the employee’s primary work location and maybemore or lessdependingupon skills, experience,and education. These ranges may be modified in the future.

Location A: $144,000 - $196,000
Location B: $158,000 - $216,000
Location C: $172,000 - $236,000

Benefits and Other Compensation

We provide a comprehensive benefits package that promotes employee health, performance, and success which includes:

• medical
• dental
• vision
• short and long-term disability
• life insurance
• an employee assistance program
• paid time off and parental leave
• paid holidays
• 401(k) retirement savings plan with employer match
• performance-based bonus eligibility
• employee referral bonuses
• tuition reimbursement
• pet insurance
• long-term care insurance

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have created leading-edge environmental solutions formunicipalities, private industry, and government agencies. We strive to be the company of choice- to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visitwww.brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies:

Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. Brown and Caldwell encourages protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.