Client Services Manager - Technology Sector

Miningamigos; Walnut Creek (CA); Hybrid; USD 117,000 - 191,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee assistance program

Paid time off

Paid holidays

401(k) with employer match

Bonus eligibility

Employee referral bonuses

Tuition reimbursement

Pet insurance

Long-term care insurance

Job summary

Brown and Caldwell in Walnut Creek, CA, seeks a strategic Client Services Manager for the Technology sector. The role drives client growth, leads cross-functional teams, and delivers projects with a nationwide client-visits requirement and 10-20% travel.

You will oversee client strategy, profitability, and risk, while expanding service offerings and mentoring a high-performing CST across multiple business lines.

Qualifications

• Typically, a minimum of 10 years of experience in environmental engineering and consulting with progressive responsibilities including marketing and business development.
• Bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.
• Ability to lead preparation of strategically significant proposals and related sales activity to win and close new opportunities.

Responsibilities

• Own and execute a multi-year client growth strategy aligned with BC and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and milestone positioning.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights into actionable growth strategies.
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.

Skills

Client portfolio management

Revenue growth leadership

Strategic client leadership

Pursuit win strategies

Risk management

Executive communication

Digital tools & AI platforms

Education

Bachelor’s degree in engineering, science, business, sales, or equivalent experience

Tools

CRM systems

Job description

Overview

Client Services Manager - Technology Sector. Brown and Caldwell is seeking a strategic Business Development/Client Service Manager with a proven track record in marketing, winning, and delivering projects and programs in the Technology sector. The role requires regular client visits to support the technology sector nationwide and 10-20% travel.

We offer a collaborative environment with flexible scheduling and a client-focused culture. The role involves leadership in client strategy, growth, and delivery excellence, working closely with project managers and external clients.

Responsibilities

• Own and execute a multi-year client growth strategy aligned with Brown and Caldwell (BC) and client business objectives.
• Develop and advance the client business case, including revenue targets, service expansion, and milestone positioning.
• Secure and deliver profitable work while managing risk exposure.
• Lead the performance of the full client portfolio (projects and pursuits) to achieve revenue, margin, and backlog targets.
• Maintain utilization aligned with portfolio expectations.
• Provide regular performance calibration with Business Unit and Area/Market leadership.
• Build and lead an engaged, high-performing Client Service Team (CST) with clear accountability.
• Coordinate resources across business lines and engage SMEs to expand service breadth.
• Mentor developing team members and model effective client leadership.
• Expand relationships across client functional areas and leadership levels.
• Translate client insights and market intelligence into actionable growth strategies.
• Execute structured client engagement plans (minimum 20% client-facing time).
• Serve as Sales Leader on key pursuits; evaluate opportunities and develop win strategies.
• Maintain accurate client data and apply governance between CSM and PM roles to ensure unified client messaging and delivery alignment.
• Adapt and execute additional assignments as needed.
• Provide mentorship and knowledge-sharing to help less experienced team members grow within their roles.

Skills and Competencies

• Proficiency in managing client portfolios to achieve revenue, margin, and growth outcomes.
• Advanced professional acumen balancing project oversight with strategic client leadership.
• Ability to identify, evaluate, and scope new business opportunities in coordination with business leaders.
• Proficiency in go/no-go decision support and development of pursuit win strategies.
• Experience serving as Sales Leader for key proposals.
• Ability to identify and engage appropriate teaming partners to strengthen competitive positioning.
• Advanced proficiency in developing, expanding, and leveraging client relationships across multiple organizational levels.
• Strong ability to research and translate client business drivers into actionable growth strategies.
• Capability to identify emerging client needs and align BC capabilities to capture new market opportunities.
• Demonstrated ability to motivate and align multidisciplinary teams to execute business plans.
• Advanced facilitation, interview, and executive communication skills (written and oral).
• Working proficiency in risk identification, mitigation, and performance management.
• Familiarity with governance principles, decision-support models, and change leadership practices.
• Proficiency in leveraging digital tools, data systems, and AI-enabled platforms to support client and business performance.
• Advanced leadership skills with the ability to inspire and guide a team.

Experience

• Typically, a minimum of 10 years of experience in environmental engineering and consulting with progressive responsibilities including marketing and business development.

Education

• Bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.

Preferred Skills and Experience

• Minimum of 15 years’ experience in a combination of client and account management, operations management, sales/team leadership, industrial water supply and treatment in private market sectors with progressive responsibilities.
• Developing winning project development strategies including identifying and engaging suitable teaming partners in appropriate teaming arrangements.
• Ability to lead preparation of strategically significant proposals and related sales activity to win and close new opportunities.
• Professional Engineer (PE) or related registration.
• Experience advancing short-term sales and growth priorities while aligning to the long-term company growth vision.
• Soft skills including providing effective feedback, leadership through influence, and emotional intelligence.

Salary Range: The anticipated starting pay range for this position is based on the employee’s primary work location and may vary based on skills, experience, and education. Location-specific ranges may be updated.

Location A: $117,000 - $159,000
Location B: $128,000 - $175,000
Location C: $140,000 - $191,000

You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.

Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success, including medical, dental, vision, disability insurance, life insurance, employee assistance program, paid time off and parental leave, paid holidays, 401(k) with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance, and long-term care insurance.

About Brown and Caldwell

Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction services firm with 50 offices and over 2,100 professionals across North America and the Pacific. For more than 75 years, we have delivered environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. For more information, visit brownandcaldwell.com

This position is subject to a pre-employment background check and a pre-employment drug test.

Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Brown and Caldwell is proud to be an EEO/AAP Employer. We encourage protected veterans, individuals with disabilities, and applicants from all backgrounds to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act.

Equal Opportunity

This employer is an equal opportunity employer. Protected Veterans/Individuals with Disabilities, and applicants from all backgrounds are encouraged to apply. Brown and Caldwell complies with applicable laws requiring verification of eligibility to work.