Client Service Manager - Next Gen

Fairygodboss; Tempe (AZ); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Best-in-class benefits starting on Day 1

Company-paid time off for volunteering

Mentorship opportunities

Job summary

Fairygodboss is looking for a Client Service Manager - NextGen to lead a team in Tempe, Arizona. In this role, you will drive client satisfaction by solving challenges and providing mentorship to your team. Your responsibilities will include overseeing client escalations, ensuring quality service, and maintaining a positive work environment.

The ideal candidate has at least five years of client services experience and three years in leadership. A culture of collaboration and in inclusivity is central to this position, along with opportunities for professional growth and development.

Qualifications

• Five years of client service experience is required.
• Three years of experience leading teams.
• Familiarity with WFN-NextGen is necessary.

Responsibilities

• Lead a team that resolves client challenges.
• Motivate and train associates while providing feedback.
• Manage high-priority client escalations.

Skills

Client satisfaction

Project management

Leadership

Communication

Job description

ADP is hiring a Client Service Manager -NextGen.

• Are you ready to grow your career and lead a team at an established, respected, global company?
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction of your team's daily activities, coaching and developing your team members, creating an overall productive and enjoyable working environment for your team, and managing and resolving client escalations.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You have a way with clients and the people that you lead that builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships last in a company that values inclusion.

WHAT YOU'LL DO

Here’s what you can expect on a typical day:

• Be a Leader. You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team's responsibilities and each associate's development plan. You'll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.
• Mentor and Train. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members' careers and coordinate any additional training as needed with leadership support.
• Represent ADP. You will represent ADP as the first level of client‑escalated issues. You'll develop an action plan and oversee resolution efforts for payroll processing. Plus, you will provide direct feedback to associates on opportunities to enhance services provided to clients.
• Flex and Adapt. You thrive in a structured environment where you set priorities, organize your day, multi‑task, change direction, and provide prompt follow‑up. You're a problem solver who can find an answer, or a solution, for time‑sensitive issues and meet deadlines. You take the initiative to seek answers, solutions, and positive outcomes for both the client and ADP.

TO SUCCEED IN THIS ROLE

Required Qualifications

• WFN‑NextGen experience required
• At least five years of client service experience
• At least three years of people leadership experience

A college degree is great but not required. What's more important is having the skills to do the job.

Other Acceptable Experiences

• Experience noted above, OR
• Military experience – We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem‑solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest – Best‑in‑class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well‑being – We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward – Company‑paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.