Client Service Manager

Sirsonite Solutions; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm seeks a Client Servicing Manager to bridge the gap between clients and execution teams. This role involves managing client relationships, ensuring project delivery aligns with expectations, and identifying growth opportunities. You will be responsible for strategic communication, performance measurement, and coordinating with creative teams to deliver outstanding results. If you're proactive, possess strong digital marketing knowledge, and have a knack for client servicing, this is the perfect opportunity to make a significant impact in a dynamic environment.

Benefits

Work from Home

Qualifications

• 2+ years of experience in digital marketing account management.
• Strong communication and client servicing skills are essential.

Responsibilities

• Manage client relations and ensure smooth execution of projects.
• Coordinate with internal teams for timely fulfillment of services.

Skills

Digital Marketing Account Management

Communication Skills

Presentation Skills

Client Servicing

Time Management

Organizational Skills

Strategic Thinking

Understanding of Digital Marketing

User Experience

Proactive Attitude

Education

Bachelor's Degree

Job description

Overview

What will you do?

You will be the bridge between the client and the execution team. The most important thing you’ll have to do is make sure the account is doing well and that the work is done according to the agreed-upon scope without any problems. Attention should be paid to growth opportunities and regular performance measurements

Day to day, your responsibilities will include-

• Client Relation Management – Must establish a good rapport with the client, set the right expectations and day-to-day MIS reports to the client
• Competition and competition analysis
• Go to Person – Must have all answers to queries regarding the accounts handling and digital marketing deliverable
• Pro at Functionality: Must suggest clients with innovative ideas & keep them updated about new digital marketing strategies, competitors’ analysis etc.
• Coordinator: Must coordinate with internal teams to ensure timely fulfilment of product orders/ services – The role would include taking briefs from the clients and conveying them to the team of creative people like animators, visualizers, content writers, social marketers, and the entire team.
• Maintain Reports – Also would also be required for the smooth flow of business with our renowned clients Working on pitch presentations, strategizing, executing and presenting the monthly report to the clients
• Seeking timely feedback, Sending Proposals, negotiations, up-selling etc.
• Should be able to identify opportunities and grow accounts

Skills-

We’re looking for a Client Servicing Manager with outstanding experience that includes:

• Minimum 2+ Years of Experience in Digital Marketing Account Management
• Great communication, presentation and client servicing skills
• Experience in dealing with digital media publishers
• Excellent time management and organizational skills
• Proactive and a self-starter
• Strategic thinking
• Good understanding of digital marketing and user experience
• Performance-driven

Job Types: Full-time, Permanent

Benefits: Work from home

Schedule:

• Day shift
• Monday to Saturday

Education: Bachelor's (Preferred)

Experience: Minimum 2+ Years of Experience in Digital Marketing Account Management

Work Location: Remote (Work from Home)