Client Service Manager

Arthur J. Gallagher & Co.; Tampa (FL); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. is seeking a remote Client Service Manager to join our small business division.

You will deliver exceptional customer service, lead renewal discussions, and collaborate with the sales team to achieve goals. Strong relationship building and a consultative approach are essential. You will mentor the Client Service team, conduct audits for compliance, maintain accurate client data, and leverage Gallagher technology to improve productivity.

Qualifications

• Bachelor's degree with client service experience, or equivalent.
• Property and Casualty Insurance License is preferred.
• Proficient in Microsoft Office and client management tools.

Responsibilities

• Lead renewal processes to secure best client solutions.
• Drive cross-sell of services and lines of coverage.
• Nurture relationships with client buyers and daily contacts.
• Mentor team members and ensure continuous learning.
• Ensure audits, data accuracy, and system compliance.
• Use Gallagher technology to boost productivity and quality.
• Manage multiple priorities with stakeholder alignment.

Skills

Relationship building

Resilient/adaptable

Team collaboration

Education

Bachelor's degree

Property and Casualty Insurance License

Tools

Microsoft Office

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We are seeking a remote Client Service Manager to join our growing team in our small business division who can deliver exceptional customer service! Are you interested in helping a range of clients through issues that vary from relatively simple to moderately complex? We are looking for people who are passionate about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How you'll make an impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your buyer in the client organization as well as with day‑to‑day client representatives.
• Guide your team members in addressing a client’s risk management needs through consultative conversations.
• Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology to improve productivity and quality.
• Effectively manage multiple competing priorities.

#LI-LO1

About You

Skills for Success:

• Develop professional relationships with internal and external partners
• Utilize your resilient and adaptable mentality in the face of shifting priorities
• Eagerness to collaborate with all Gallagher teams and employees!

Requirements:

• Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience

• Property and Casualty Insurance License
• Proficiency in Microsoft Office

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well‑being
• Career development opportunities and ongoing learning
• A collaborative, people‑first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)