Client Service Manager

Workstream; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

PalAmerican Security, a leading protective and security company, is seeking a highly skilled Client Services Manager to supervise and support security staff, maintain client relationships, and ensure the highest level of service delivery.

Responsibilities include recruiting, hiring, and training staff; providing performance feedback; ensuring officers are prepared; tracking KPIs with the Director of Operations; conducting site assessments and client visits; and overseeing client billing.

Qualifications

• Bachelor's degree in security or related field with one year experience or equivalent
• At least three years of related experience
• Experience supervising security staff is a plus

Responsibilities

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Skills

Interpersonal skills

Organization & attention to detail

Microsoft Office (Outlook/Word/Excel)

Education

Bachelor's degree in security or related field

Tools

Microsoft Office Suite

Job description

PalAmerican Security - Client Service Manager

Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?

PalAmerican Security, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

Responsibilities:

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Skills/Abilities Required:

• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Outlook, Word, Excel

Education and Experience:

• Bachelor's degree with one year experience or equivalent experience in security
• At least three years of related experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 15 pounds at times

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach fosters a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values-creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards-celebrating contributions at every level.
• With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long‑term career growth for our team members

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self‑improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.