Security Client Service Manager

Workstream; Reno (NV); On-site; USD 70,000 - 95,000; Full time

Job summary

PalAmerican Security seeks a Client Services Manager to supervise security staff, maintain client relationships, and ensure service delivery excellence. You will lead recruiting, training, and performance management while coordinating payroll and client billing within a dynamic security environment.

You will oversee site visits, ensure officers are prepared, and collaborate with leadership on staffing and operational efficiency across Nevada.

Qualifications

• Bachelor's degree with one year experience or equivalent experience in security
• At least three years of related experience

Responsibilities

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing
• Scheduling and payroll management of portfolio

Skills

Interpersonal skills

Customer service

Organizational skills

Emergency management

Incident investigations

Microsoft Office

Scheduling software

Payroll software

Driver's license

Nevada PILB license knowledge

Travel within Nevada

After-hours calls

Education

Bachelor's degree or equivalent security experience

3+ years related experience

Tools

WinTeam

E-Hub

Microsoft Office

Job description

PalAmerican Security - Client Service Manager

Are you passionate about ensuring top-notch security services and client satisfaction? Do you thrive in a role where you oversee security contracts and lead a team to deliver exceptional results?

PalAmerican Security, a leading protective and security company, is seeking a highly skilled and motivated Client Services Manager to join our team. As a Client Services Manager, you will play a crucial role in supervising and supporting security staff, maintaining client relationships, and ensuring the highest level of service delivery.

Responsibilities:

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing
• Scheduling and payroll management of portfolio

Skills/Abilities Required:

• Excellent interpersonal and customer service skills
• Strong organizational skills and attention to detail
• Experience with handling emergency management and incident investigations
• Proficiency in Microsoft Outlook, Word, Excel
• Proficiency in scheduling and payroll software (i.e. WinTeam, E-Hub)
• Valid Driver's License with clean driving record
• Nevada Unarmed Security License (PILB) ability to obtain Armed License
• Be able to travel within the state of Nevada
• Ability to accept calls after work hours

Education and Experience:

• Bachelor's degree with one year experience or equivalent experience in security
• At least three years of related experience

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of standing or walking
• Ability to lift up to 15 pounds at times

PalAmerican Security Care Culture

At PalAmerican Security, our CARE Culture is the cornerstone of our people-first approach and is embodied in every interaction:

• Curious – We embrace continuous learning and encourage team members to seek opportunities for growth and innovation.
• Accountable – We uphold our commitments and take responsibility for our actions.
• Respectful – We treat each other with dignity, celebrate diverse backgrounds, and support team wellbeing.
• Exceptional – We strive for excellence in all we do, delivering outstanding service without compromise.

Why CARE Matters

We believe that a caring culture is essential for our people to thrive. Our approach foster a safe, inviting environment where employees feel supported and appreciated—without fear of criticism. This foundation enables us to achieve greatness through accountability, recognition, and a shared passion for improvement.

How We Support and Reward Your Growth

• A rigorous hiring process ensures that every member of our team is well‑qualified and aligned with our values—creating a strong and sustainable culture.
• We recognize excellence through programs such as our monthly CARE awards—celebrating contributions at every level.
• With a promotion-from-within philosophy, ongoing training, and advancement opportunities, we support long-term career growth for our team members

PalAmerican Security is an Equal Opportunity Employer. We make employment decisions without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

We are committed to fostering a diverse and inclusive workplace where every team member feels respected, valued, and empowered to succeed.

THE PALAMERICAN DIFFERENCE
With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, PalAmerican is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. PalAmerican seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.