Client Service Manager

Arthur J. Gallagher & Co. (AJG); New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/dental/vision plans from day one

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Digital mental health services

Flexible work hours

Training programs

Gallagher Thrive health program

Job summary

Join a leading global brokerage team as a Branch Client Service Manager II, where you'll manage client accounts, enhance satisfaction, and drive revenue. Ideal candidates will have strong communication skills and a background in client service or claims management. Enjoy competitive salary and comprehensive benefits from day one.

Qualifications

• 3+ years of client service and/or claims management experience.
• Producer's License required.

Responsibilities

• Manage day-to-day account management of assigned accounts.
• Contribute to client retention and satisfaction.

Skills

Communication

Multitasking

Consultative Engagement

Education

Bachelor's degree

High School diploma/GED

Tools

Microsoft Office

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

How you'll make an impact

The Branch Client Service Manager II is responsible for delivering high-quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch. This role reports directly to the Branch Client Service Director or Supervisor. The manager contributes to client retention, satisfaction, and the achievement of revenue and operational targets. Key duties include managing accounts profitably, building client relationships, leading renewal processes, and selling additional services.

About You

Required: Bachelor's degree with 3+ years of client service and/or claims management experience, or a High School diploma/GED with 8+ years of experience. Producer's License. Ability to travel up to 25%. Proficiency in Microsoft Office. Appropriate licensing as required.

Preferred: Insurance knowledge, experience managing client relationships, and strong financial acumen.

Behaviors: Proficient in technology use, strong communication skills, consultative engagement, multitasking ability, and self-direction.

Compensation and Benefits

We offer a competitive salary, great teams, and career growth opportunities, along with a wide range of benefits:

• Medical/dental/vision plans from day one
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Additional benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours
• Training programs
• Gallagher Thrive health program
• Charitable matching gift program
• And more...

Inclusion and Diversity

We value inclusion and diversity. Click here to review our U.S. Eligibility Requirements and Pay Disclosure Statement. Gallagher is committed to sustainability and community support. We embrace diverse identities and talents to better serve our clients and communities. We are an equal opportunity employer, prohibiting discrimination based on protected characteristics and providing reasonable accommodations for disabilities.