Client Service Manager

Homes for Independent Living; Manitowoc (WI); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

PTO after 60 days

401k with ESOP benefits

Referral bonus program

Tuition reimbursement and loan pay‑dow

Employee assistance programs

Job summary

MyPath is looking for a Client Services Manager (CSM) to oversee the execution of high-quality services for clients with disabilities, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.

As a CSM, you will maintain quality systems, perform HR management and professional development for assigned staff, and develop communication strategies among employees,

Qualifications

• Oversee multi-site behavioral or CBRF programs.
• 3 years of experience supervising multi-site programs in Human Services.
• 2 years of supervisory experience in Human Services.
• Valid Driver’s License with 3 years of acceptable driving record.
• High School Diploma or GED; Bachelor’s degree preferred.
• Ability to travel to different work locations, training sessions, and meetings.
• Caregiver background check, TB, and Health Screen completed.

Responsibilities

• Maintain quality systems, processes, and client services with oversight of assigned programs.
• HR management and professional development for assigned staff.
• Develop effective communication between employees, supervisors, clients, guardians, and care management teams.
• Oversee client service planning and develop quantifiable success factors.
• Manage fiscal performance of programs, investigate variances, and develop plans of correction.
• Promote compliance and standardization of regulatory, contractual, and company standards.

Skills

Multi-site oversight

Supervisory experience

Travel readiness

Driver's license

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.OverviewHIL is looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients with disabilities, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.As a Client Services Manager, you will:Maintain quality systems, processes, and client services by providing oversight and support of assigned programsPerform HR management and professional development for assigned staffDevelop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.Oversee client service planning and collaborate on developing quantifiable success factorsManage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.Promote compliance and standardization regarding regulatory, contractual and company standardsBenefits:Pay is commenserate with skills and experience.Health, Dental, and Vision InsurancePTO after 60 days401k with ESOP benefitsReferral Bonus Program - $2,000 Bonus per positive referralTuition Reimbursement and Loan Pay-down ProgramsEmployee Assistance ProgramsQualifications:High School Diploma or GED, bachelor’s degree preferred3 years of experience overseeing multi-site behavioral or CBRF programs2 years of supervisory experience a in Human Services fieldValid Driver’s License with 3 years of acceptable driving recordFlexibility, autonomy, responsiveness, and a high level of initiativeAbility to travel to different work locations, training sessions, and meetingsSuccessful completion of a caregiver background check, TB, and Health ScreenAdditional InformationMyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.Our CultureAt MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:PassionAccountabilityTeamworkOpennessContinuous Learning and InnovationAs an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.