Client Service Manager

MyPath; Manitowoc (WI); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO after 60 days

401k with ESOP

Referral bonus

Tuition reimbursement

Employee assistance programs

Job summary

MyPath seeks a Client Services Manager (CSM) to lead day-to-day operations across up to 12 residential sites, ensuring high-quality services for clients with disabilities, guardians, families, and funding representatives.

The CSM will supervise staff, manage care plans, build effective communication, and oversee fiscal performance while promoting compliance and standardized practices. Occasional travel to sites is required.

Qualifications

• Oversee multi-site behavioral or CBRF programs.
• Supervise staff and support professional development.
• Require valid driver's license and clean driving record.

Responsibilities

• Maintain quality systems, processes, and client services across programs.
• Perform HR management and staff development for assigned team.
• Develop communication strategies between employees, clients, guardians, and care teams.
• Oversee client service planning and quantify success factors.
• Monitor fiscal performance, investigate variances, and plan corrections.
• Promote regulatory and company standards compliance.

Skills

Multi-site program oversight

Supervisory experience

Driver's license

Travel flexibility

Education

High School Diploma or GED; bachelor’s degree preferred

Job description

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

HIL is looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients with disabilities, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.

As a _ Client Services Manager, _ you will:

• Maintain quality systems, processes, and client services by providing oversight and support of assigned programs
• Perform HR management and professional development for assigned staff
• Develop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
• Oversee client service planning and collaborate on developing quantifiable success factors
• Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
• Promote compliance and standardization regarding regulatory, contractual and company standards

Benefits:

• Pay is commenserate with skills and experience.
• Health, Dental, and Vision Insurance
• PTO after 60 days
• 401k with ESOP benefits
• Referral Bonus Program - $2,000 Bonus per positive referral
• Tuition Reimbursement and Loan Pay-down Programs
• Employee Assistance Programs

Qualifications:

• High School Diploma or GED, bachelor’s degree preferred
• 3 years of experience overseeing multi-site behavioral or CBRF programs
• 2 years of supervisory experience a in Human Services field
• Valid Driver’s License with 3 years of acceptable driving record
• Flexibility, autonomy, responsiveness, and a high level of initiative
• Ability to travel to different work locations, training sessions, and meetings
• Successful completion of a caregiver background check, TB, and Health Screen

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences. We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath. We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners. We ask for demographic information so that we can be intentional in supporting our Owners best. Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.

Our Culture

At MyPath, we support an ownership culture throughout the organization. Our culture is based on our five beliefs and behaviors:

• Passion

• Accountability

• Teamwork

• Openness

• Continuous Learning and Innovation

As an employee owner, you can expect transparency, respect and appreciation. You’ll impact the place you work and map a career within MyPath. With your passion and our breadth of services, your options are nearly limitless!

MyPath is proudly Majority Women Employee-Owned, with women leading at every level from the frontline to the boardroom. Our strength comes from all of us. Every Owner, regardless of gender, plays a vital role in shaping our culture, driving our mission, and building a workplace where opportunity and ownership are shared by all.

MyPath is an Equal Opportunity Employer (EOE) committed to fostering a diverse, equitable, and inclusive workplace. We embrace the unique characteristics, abilities, and life experiences of our employees and believe that equitable and inclusive practices are essential to our success. We value the diversity of our Owners, the individuals we serve, and the communities we engage with.