Client Service Manager

Gallagher; Little Rock (AR); On-site; USD 56,000 - 93,500; Full time

Benefits offered by this job

Medical/dental/vision plans

Life and accident insurance

401(K) and Roth options

Paid parental leave

Educational expense reimbursement

Job summary

A leading insurance provider is seeking a Client Service Manager in Little Rock, Arkansas. This role involves ensuring high-quality solutions for clients, nurturing relationships, and driving sales growth. The ideal candidate will have a degree and relevant experience, possess strong communication skills, and be proficient in client management. The company offers a competitive salary range and a comprehensive benefits package, including medical and educational reimbursement options.

Qualifications

• Experience leading client service and claims management.
• Proficiency in maintaining client and policy data.
• Strong written and verbal communication skills.

Responsibilities

• Ensure quality and timely delivery of solutions to clients.
• Secure existing business and drive sales of additional services.
• Conduct audits for compliance standards and service levels.

Skills

Previous commercial insurance knowledge

Client relationship management

Exceptional client experience

Resilient and adaptable mentality

Collaboration with internal teams

Education

Bachelor’s degree with 3+ years experience

High School degree/GED with 8+ years experience

Tools

Microsoft Office

Gallagher’s technology

Job description

Client Service Manager

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Base Pay Range

$56,000.00/yr – $93,500.00/yr

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters, think of Gallagher.

Overview

We are seeking a Client Service Manager to join our growing team! The ideal candidate is someone who is passionate about building relationships with clients, will collaborate with the team to achieve goals, constantly seek improvement, and will demonstrate the value Gallagher can provide.

How You’ll Make an Impact

• Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in high quality and timely manner.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Nurture relationships with your clients.
• Conduct periodic audits to ensure compliance standards and service levels are met.
• Maintain accurate client and policy data and documents within your Gallagher systems.
• Use Gallagher’s technology to improve productivity and quality.

Skills for Success

• Previous commercial insurance knowledge and experience managing client relationships.
• Ability and desire to deliver an exceptional client experience.
• Develop a professional rapport with internal and external partners.
• Utilize your resilient and adaptable mentality in the face of shifting priorities.
• Eagerness to collaborate with all Gallagher teams and employees.

About You

• Bachelor’s degree with 3+ years client service and/or claims management experience – or– High School degree/GED with 8+ years client service and/or claims management experience.
• Proficiency in Microsoft Office.
• A current Property and Casualty License.
• Preferred: Previous insurance knowledge and experience managing client relationships; solid financial acumen.
• Behaviors: Proficient in using technology as a tool to maximize productivity and quality; strong written and verbal communication skills; comfortably engages others in consultative discussion; effectively manages/balances multiple and sometimes competing priorities; works in a self‑directed manner.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Minimum Core Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance.
• 401(K) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other Benefits

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing.
• Charitable matching gift program.
• And more…

Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Business Development and Sales

Industries

Insurance