Client Service Manager

Bellomy Market Research; Greensboro, Winston-Salem, High Point (NC, NC, NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Bellomy Market Research is seeking an experienced Client Service Manager to lead client relationships and oversee end-to-end market research projects. You will guide design, data collection, analysis, reporting, and delivery, translating findings into actionable business insights for national clients.

You will mentor staff, stay ahead of research techniques and AI tools, and collaborate cross-functionally to elevate client deliverables and drive growth.

Qualifications

• At least 10 years of vendor-side experience managing custom market research projects from start to finish.
• Experience designing and managing custom research using both qualitative and quantitative methodologies.
• Familiarity with advanced analytical methodologies (conjoint, TURF, MaxDiff, segmentation, key driver analysis).
• Ability to translate large data sets into clear business implications and recommendations.
• Strong data storytelling with effective visuals and reports.
• Excellent communication and leadership across teams and clients.
• Willingness to travel as needed.

Responsibilities

• Build and maintain strong client relationships with exceptional service and strategic guidance throughout the research process.
• Identify new business opportunities and lead proposal development to win projects.
• Oversee and manage custom market research projects from design to delivery.
• Consult with clients and teams on analyses and reporting to translate findings into actionable insights.
• Elevate deliverables through data storytelling, writing, visualization, and strategic thinking.
• Mentor staff to strengthen research, consulting, and client interactions.
• Stay current on emerging research techniques, AI tools, and analytical approaches.

Skills

Vendor management

Client relationships

Data storytelling

Research design

Cross-functional leadership

Strategic thinking

Presentation skills

Communication

Analytical thinking

Travel flexibility

Education

Bachelor's degree

Tools

PowerPoint

Word

Excel

Microsoft Teams

AI tools

Job description

Bellomy is seeking an experienced Client Service Manager to join our growing team. As a full-service market research consultancy, we help national clients turn insight into clear direction and action. This role offers the opportunity to work with experienced professionals, leading-edge technology, and a team committed to delivering innovative solutions and meaningful client impact.

At Bellomy, we value team members who build strong working relationships, communicate with respect, and contribute positively to our culture. We look for people who are naturally curious, energized by new technology, and motivated to evolve how we work while maintaining the high level of client service our team is known for.

Our Client Service professionals are the cornerstone of our client relationships. They build strong relationships, work cross-functionally within the organization to elevate our services, discover new ways to solve business problems, and leverage their skills and knowledge to provide clients with a meaningful point-of-view.

Key responsibilities include:

• Build and maintain strong client relationships by providing exceptional service and strategic guidance throughout the research process
• Identify new business opportunities and lead proposal development to win new projects
• Oversee and, as needed, directly manage custom market research projects, including design, data collection, analysis, reporting, and delivery
• Consult with clients and project teams on analysis and reporting, translating research findings into clear business insights and recommendations
• Elevate client deliverables through strong data storytelling, writing, visualization, and strategic thinking
• Mentor and develop staff to strengthen research, consulting, and client-interaction skills while ensuring high-quality, timely work
• Stay current on emerging research techniques, industry trends, AI tools, and analytical approaches, incorporating relevant advancements into our offerings
• Monitor and improve financial performance at the project and account levels

Requirements:

• At least 10 years of vendor-side experience managing custom market research projects from start to finish and building strong client relationships
• Proven experience designing and managing custom research using both qualitative and quantitative methodologies
• Familiarity with advanced analytical methodologies, including conjoint, TURF, MaxDiff, segmentation, and key driver analysis
• Demonstrated ability to interpret large amounts of qualitative and quantitative data and translate findings into clear implications and actionable recommendations
• Expertise in data storytelling, including structuring complex information, selecting effective visualizations, and creating clear, compelling reports
• Excellent communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients and colleagues
• Strong leadership and management skills across people, projects, and clients, including the ability to motivate teams, support individual growth, and deliver high-quality results
• Strategic, creative, and analytical thinking, with strong attention to detail
• Ability to work effectively in a fast-paced, deadline-driven environment
• Proficiency in PowerPoint, Word, and Excel, and comfort collaborating through Microsoft Teams
• Proficiency with AI and data analysis tools is a plus
• Ability to travel

Candidates must be lawfully and fully (without restriction) employable in the United States either by citizenship or authorization from the Department of Homeland Security and the Labor Department. Candidates must be based in the USA.