Client Service Manager

MGA Healthcare Texas LLC; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

MGA Healthcare Texas LLC is seeking a Bilingual Client Service Manager to oversee client communications and healthcare coordination from its Austin office. This role emphasizes building trusted relationships with families, coordinating with clinical staff, and ensuring timely, reliable service delivery.

The candidate should bring 3+ years in customer service, 1+ year in management, and Salesforce proficiency, with strong communication skills and deadline discipline to support multiple

Qualifications

• Bachelor's degree in business or related field preferred.
• 3+ years in customer service.
• 1+ years in management preferred.
• Salesforce experience required.
• Strong communication and deadline orientation.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects that affect each client.
• Develop open and effective channels of communication with each client for use by other departments.
• Become the reliable point of contact for each customer to establish strong business relationships.
• Maintain close relationships with families of patients via phone and face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering supplies and sometimes providing meals or coffee to build rapport.
• Assists management by maintaining extensive knowledge of nurses' operations in the field.
• Communicate information regarding expectations and scheduling to families.
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to support business goals.

Skills

Salesforce experience

Communication skills

Deadline management

People management

Customer service

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Bilingual Client Service Manager

Job Overview

Duties and Responsibilities

• Provide regular updates to clients on the progress of customer service projects that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Become the reliable point of contact for each customer that is required to establish a strong business relationship
• Maintain close relationships with the families of the patients by providing constant communication over the phone, as well as face-to-face contact.
• Accompany the Clinical Case Manager during re-certifications visits and hospital discharges, delivering necessary supplies to nurses, and occasionally providing small meals or coffee to the patient’s family to build rapport.
• Assists management by maintaining extensive knowledge of nurses' operations in the field.
• Communicates all information regarding expectations and scheduling to various families.
• Continuing to recruit new nurses who can provide skilled care and attention to an existing case.
• Performs other duties as assigned to effectuate business goals
• Supports and executes the mission, ethics, and goals of the company effectively.
• Represents themselves in a positive and professional manner in the company and community.
• Adheres to dress code with a clean and neat professional appearance.
• Reports on time and as scheduled to complete work within designated time.
• Adhere to all company policies and procedures outlined in Employee Handbook, Employee Agreement, or communicated from executive team.

Requirements

• Bachelor's degree in business or a related field preferred
• 3+ years’ experience in customer service role
• 1+ years’ experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required

EEO Statement: MGA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

Meaningful Relationships Built with Care

THE MGA HOMECARE APPROACH

We continually strive to provide quality homecare that is tailored to your individual medical circumstances. That’s why our qualified staff of Registered Nurses (RN), Licensed Practical Nurses (LPN), Licensed Vocational Nurses (LVN), Certified Nursing Assistant (CNA), Licensed Health Aide (LHA), Attendant Care, Home Health Aide (HHA), and Occupational Therapist (OT), Occupational Therapy Assistants (OTA), Physical Therapists (PT), Physical Therapy Assistants (PTA), Speech-Language Pathologists (SLP) are given the training and resources they need to handle every home healthcare situation with professionalism and care. We strive to create a truly special experience for you and your loved one. To do so, we emphasize developing unique bonds between the patient and healthcare professional. Our Nurses, Therapists, and Caregivers are highly skilled, responsible, and willing to go the extra mile to establish trust and build meaningful relationships. We want you to feel like you are facing your medical challenges with a personal, caring partner right by your side. Home healthcare jobs are not just about nursing and therapy. They are about becoming an integral part of the family day after day and helping those who need it most.