Client Service Leader (Hybrid) – Growth & Impact

McGriff; Greensboro (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work model

Charitable contribution match programs

Stock purchase opportunities

Job summary

A leading insurance provider in Greensboro is looking for a Client Service Manager to oversee operations in their Client Center. You will lead a team, ensure service excellence, and drive performance improvements while collaborating with various departments. Ideal candidates have 3-5 years of experience in the insurance industry, strong supervisory skills, and proficiency in Microsoft Office. This role offers generous time off, hybrid work options, and professional development opportunities.

Qualifications

• 3-5 years of insurance industry experience minimum.
• Demonstrated ability to supervise personnel.
• Current or previously held property & casualty insurance license.

Responsibilities

• Manage Client Service Specialists and Service Associates in the Client Center.
• Oversee daily service center operations ensuring adherence to service standards.
• Monitor key service metrics and implement process improvements.

Skills

Insurance industry experience

Contact center operations leadership

Organizational skills

Supervisory abilities

Basic computer applications proficiency

Ability to travel

Education

High School diploma or equivalent

Tools

Microsoft Office

Excel

Job description

A leading insurance provider in Greensboro is looking for a Client Service Manager to oversee operations in their Client Center. You will lead a team, ensure service excellence, and drive performance improvements while collaborating with various departments. Ideal candidates have 3-5 years of experience in the insurance industry, strong supervisory skills, and proficiency in Microsoft Office. This role offers generous time off, hybrid work options, and professional development opportunities.